I submitted my wife's application for Naturalisation (AN form). I sent it via special delivery (cost me over £5) and it was due to arrive at the liverpool address just over three weeks ago from today (around middle of April).
I checked on the Royal Mail website a few days after it was due to arrive in order to confirm delivery. I noticed it hadn't arrived. I called Royal Mail, gave them my details and they launched an investigation. I also called the contact number for Naturalisation enquiries and they asked for my special delivery number and subsequently confirmed delivery, a day after it was due to arrive (according to my receipt).
However, Royal Mail sent me a letter saying they were sorry but could not confirm delivery nor a signature i.e. they don't know where my item is.
My concerns are:
1. Should I take the word of the call centre (they haven't physically seen the application I have sent) and be content and rest assured that it is with them?
2. I haven't as of today (three weeks after they claim to have received it) been sent an acknowledgment letter?
3. And I sent a cheque, along with my British passport and my wife's passport, which has not been cleared as of today.
Could anyone advise or relate similar experience. Much appreciated, thank you.