Louise Holland wrote:Hi there
I have just discovered this site and hope someone can answer my questions. I am a New Zealand passport holder and have applied for a UK passport online as my Father was born in the UK. All the processing has gone well. But I am confused. Today I received all my original documents back in the mail from the UK Passport Office but with no letter included. Does this mean I have been rejected? Or is my passport coming by separate courier? Not sure what to do next, do I reapply but I don't know what mistakes I made in my last application. Advice would be most appreciated.
I assume you applied entirely by paper application rather than online. They normally don't return all of the applicant's documents with the exception of foreign or old passports. If they also returned your signed paper application, then likely something was not quite right. It's strange they wouldn't have attached a note with explanation.
I would contact them via email and reference your application number, name, and address. Explain what you've received back and ask for further advice on what next steps are needed. I hear they're very good in their email responses. Search the UK Passport Office website for email inquiries.
Good luck!