Totally with you, I fully appreciate they’ve had covid and an associated backlog to contend with, but the communication is beyond shocking. Does anybody know what the usual wait time for a reply from the urgent email address is? I was advised via their phone contact to email it as they are well past ...

Both my partner and I had our confirmations of documents being received on 9th March 2020. My partner had her confirmation of address and approval through about 6 weeks ago but I’ve heard nothing on my one. Given they are apparently processed in strict date order, I’m confused as to why there are som ...