better still, try to contact the caseworker directly.

I don't suppose firstname.lastname@ukba.homeoffice.gov.uk works??

I just received my Tier 1 (G) residence permit - switching from PSW. However, it only has a validity of one year, i.e.: Date of Issue: XX-May-2011 Valid Until: XX-May-2012 It should be two years, right? Has anyone heard of only one year being offered? I called the help desk, they said they don't ...