Below is the response I received from Marje Clarke. It looked like a very generic email but then less than 24 hours later I got the followup email from the team to confirm a decision was made and on its way to me. "Your enquiry has been passed to me to respond. Please accept my apologies that the ...

Here is my timeline: EEA2 sent: 07/01/2013 Received by UKBA: 08/01/2013 COA: 04/02/2013 (dated 31/01/2013) - mistake in COA - letter to UKBA requesting corrected COA (not actioned) PP return request (email): 08/04/2013 PP returned: 19/04/2013 10/05/2013: complaint requesting corrected COA sent to ...