Thanks Jeff Albright and Chess for your replies. I contacted my solicitor to check whether he has the relevant documentation today.
Hopefully this will be resolved quickly by the IND complaints department.

Hi, i have a query regarding my 10 yrs residence. I arrived in the UK in SeP 1994 on a student visa. All was going well until i had to resit some of my postgrad exams in 2001. My visa was initially rejected by the home office because they thought i wasn't a bona fide student due to the resits. I ...