Top up key has been cancelled - Please help

Hi,

My wife is applying for a family visa (I already got my ILR) as an ILR dependent. When she applied, she got £0 as her IHS fees. After a month, she got an email to pay for her IHS fees via a top up link. When she clicked for the first time, it worked. But when she clicked it again, it said - Top up key has been cancelled. No matter how many times she refreshes it, it still saying the same. She only got 4 days to make the payment. Not sure where she can make the payment. Can anyone please help with this matter? How to get a new link to make the payment?

Thanks in advance.

Check the text of the message including the top up link.

Most payment links work only once. Does it say that it is a one-time-only link?

No It doesn't say that. Below is the email - (I put xxx in the personal info areas)
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Name: xxx
GWF reference: xxx

Immigration Health Surcharge (IHS) payment needed

On 6 April 2015, the UK Government introduced a Health Surcharge payment requirement for individuals who apply to come to the UK to work, study or join family for a period of more than 6 months. The consideration of your visa application has been deferred because you have not made that payment.

What you need to do next:

You must make the payment by visiting: https://www.immigration-health-surcharg ... pupKey/xxx

Please note that if the full payment is not made by 06/10/2024 then your application will be refused. If this is the only reason for refusing your application, you will have to make a new visa application and your visa fees will not be refunded.

Want to find out more?

To speak to someone about this, please visit: https://www.gov.uk/contact-ukvi

To find out more about IHS: www.gov.uk/healthcare-immigration-application

To find out about refunds: https://www.gov.uk/browse/visas-immigration

Thank you.
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Exact same thing happened when I applied for my Mrs application on July 22nd IHS Fee came as £0.00 nd on tue 24th Sep got an email to make payment but I dont know why it asked payment of £3085 as it should be £2587.50. In regards to your query the best option is to give UKVI call on and explain to them and they should send you another link. Tbh soon I got an email I made payment. I am not sure how long more they will take to make decision as it will be 10 weeks by coming tuesday and they tend to make decisions within 12 weeks.

I got an email with updated link and all good now. Got the visa couple of week after i got the link. Cheers.