Visitor Visa: Passport returned without visa, no reason or explanation given

[manishchaudhry79]

My brother-in-law opted for the premium service when applying for a visitor visa in India, as his previous application was denied. On the previous occasion, visa office provided a reason for the rejection, and the online status indicated the visa was denied.

However, this time the online status indicates that the application has been processed and dispatched, yet the passports arrived without visas, and no further information was provided.

What could be the potential reasons for this situation, and how can we proceed with follow-up?

[AmazonianX]

My brother-in-law opted for the premium service when applying for a visitor visa in India, as his previous application was denied. On the previous occasion, visa office provided a reason for the rejection, and the online status indicated the visa was denied.

However, this time the online status indicates that the application has been processed and dispatched, yet the passports arrived without visas, and no further information was provided.

What could be the potential reasons for this situation, and how can we proceed with follow-up?

Has he checked his email thoroughly for decision letter?

[manishchaudhry79]

Yup, nothing, status show "Processed application dispatched " .
Last time when visa was rejected, online status showed as rejected and the reason for rejection.