UKVCAS Super Priority Service

[Rishu]

I just need bit of information from you please
I am going to apply for set(m) priority service in few days.
1. Is the date of booking an appointment is athe date of submission of the application or submission date is when we will attend the appointment ?
2. Does me an my Mrs. We both need to go for appointment or just myself as i m the applicant go ?
3. Does i need to scan my Mrs. Photos and upload them as the part of application or doesnt need her photos as with old process need two pics to provide with application form.
4. Does i need to upload a declaration from my wife that we are still married ?
Please provide me them aswers as you have just gone through the process. Thanks

[Rockefeller]

I just need bit of information from you please
I am going to apply for set(m) priority service in few days.
1. Is the date of booking an appointment is athe date of submission of the application or submission date is when we will attend the appointment ?

Answer- the date of online submission is the date of application

2. Does me an my Mrs. We both need to go for appointment or just myself as i m the applicant go ?

Answer - Only the Applicant's presence is needed.

3. Does i need to scan my Mrs. Photos and upload them as the part of application or doesnt need her photos as with old process need two pics to provide with application form

Answer - photos are no longer required for applications submitted after 05/11/2018

4. Does i need to upload a declaration from my wife that we are still married ?
Answer - A cover letter from your confirming your relationship may be helpful but evidence of cohabitation for the last 2 years more important.

[Rishu]

Thanks Rockefeller.
So there is no need to sign any declaration from my Mrs. Than?

[zhzaidi14]

Thanks Rockefeller.
So there is no need to sign any declaration from my Mrs. Than?

Family declaration form needs to be signed by your partner and upload with documents.

[mginn79]

Hi all,

Also wanted to share my experience with the new process:

- Paid £60 for 12pm appointment in Cambridge on Friday 16 November (Set M, premium service)
- Arrived early (11.30am)
- Was told to make sure that I was in the general area 5 minutes before appointment by a worker at the library
- Sat in the cafe area adjacent to the desk
- Happened to ask a member of staff if I needed to inform them that I was here to be told that there were significant delays and they handed me a ticket basically meaning that the paid appointment was void and that other people who should have been after me were probably seen before me
- Other people that had an appointment at 10am had not been seen still when I turned up
- No clear signs up anywhere detailing the delay and what visitors need to do when they arrive
- We were finally seen at around 4.30pm and the appointment took approximately 25 minutes (all of my documents were scanned in prior to the appointment so the 25 minutes were for the biometrics and to confirm all scanned documents were legible)
- Many people were turned away from their appointments because of the delays (biometric machine and internet connections issues)
- There was only 1 station to deal with appointments, it wasn't closed off so it wasn't very private so others could hear and see what was going on
- The staff that were carrying out the appointments were doing the work on behalf of Sopra Steria and did receive a lot of abuse from angry customers which was uncalled for as they were not from Sopra Steria
- Overheard one of the staff say that too many appointments had been issued which also caused a backlog so FYI, be prepared for a very long day!
- Have since sent a complaint to Sopra Steria and requested to have the appointment fee refunded and will also be asking for a contribution to our £25 car park fee because we were there for over 5 hours.
- As another FYI, please do your best to upload your documents in advance as the equipment seemed from reliable.

Now I just wait for my outcome which hopefully will be Monday/Tuesday as the application was submitted just after 5pm so that might cause a slight delay.

Good luck to everyone that has to go through this and also let me know if there are any other topics that I can post this to so more are aware.

Hi Mginn79
I just need bit of information from you please
I am going to apply for set(m) priority service in few days.
1. Is the date of booking an appointment is athe date of submission of the application or submission date is when we will attend the appointment ?
2. Does me an my Mrs. We both need to go for appointment or just myself as i m the applicant go ?
3. Does i need to scan my Mrs. Photos and upload them as the part of application or doesnt need her photos as with old process need two pics to provide with application form.
4. Does i need to upload a declaration from my wife that we are still married ?
Please provide me them aswers as you have just gone through the process. Thanks

Hi Rishu,

In response to your questions:

1. The date of submission of the application is when you submit and pay via the website. After that you then have to register on the UKVCAS website to book your appointment (that's the new route).
2. Your wife would need to attend if you were going via the old route. For the new route, she might not be required to go as long as you have uploaded all of your documents prior to the appointment and that they are a good quality scan. I would recommend that she goes with you just in case! Can never be too cautious.
3. You only need to provide photo's of your wife if you were applying through the old route. New process doesn't require photo's, just a scan of your wife's passport.
4. If you are applying via the new route you will be provided with a "family declaration" document during the application process which you will need to print, have your wife sign and date and then scan back in as part of your document uploads via the UKVCAS website.

The new process of applying online (via the new route) is actually straight forward, cuts out the unnecessary questions like the old route included and even provides you with a document checklist after you've submitted the application which will help you when it comes to uploading your documents.

I hope that helps and good luck!

[vikm]

People who have got the ilr recently, just curious, how long is it valid for? Mine is valid until 2024 but I was under the impression that it would not have an expiry. Does anyone know what needs to be done at in 2024. Appreciate we don't have to worry about this if going for citizenship, but would be good to know.

[ilovethebeatles]

You exchange for new one - just like your driving license or passport.

People who have got the ilr recently, just curious, how long is it valid for? Mine is valid until 2024 but I was under the impression that it would not have an expiry. Does anyone know what needs to be done at in 2024. Appreciate we don't have to worry about this if going for citizenship, but would be good to know.

[dsouzadlondon]

The good:

Booked a super priority appoint at the london premium lounge:
1) Appointment booked for 07:30 am
2) Arrived at 07:20 am was seated in a nice area with refreshments
3) Was taking into to be seen at 07:32 am
4) Everything was scanned and submitted by 08:10 am

The bad: All has to do with UKVI and the new system doesn't change anything
1) Got the standard email your application has been received and will take 6 months to be processed even though I applied for suer priority
2) After submitted application from premium lounge no confirmation email
3) 24 hours have past and no email confirmation
4) Reached out to their customer service and said another team will contact me

My experience was the Sopra bit of the process went extremely well but as always UKVI or UKBA is extremely poor as alway

Update:

Got my BRP today

1) Applied on 23-11-18 (8am submitted in sopra center, London premium lounge - Tier 2 General -> ILR)
2) Received bio metrics on 27-11-18

Never received any letter and bio metrics came through post not DX courier FYI

[allyf]

Hi all,

Also wanted to share my experience with the new process:

- Paid £60 for 12pm appointment in Cambridge on Friday 16 November (Set M, premium service)
- Arrived early (11.30am)
- Was told to make sure that I was in the general area 5 minutes before appointment by a worker at the library
- Sat in the cafe area adjacent to the desk
- Happened to ask a member of staff if I needed to inform them that I was here to be told that there were significant delays and they handed me a ticket basically meaning that the paid appointment was void and that other people who should have been after me were probably seen before me
- Other people that had an appointment at 10am had not been seen still when I turned up
- No clear signs up anywhere detailing the delay and what visitors need to do when they arrive
- We were finally seen at around 4.30pm and the appointment took approximately 25 minutes (all of my documents were scanned in prior to the appointment so the 25 minutes were for the biometrics and to confirm all scanned documents were legible)
- Many people were turned away from their appointments because of the delays (biometric machine and internet connections issues)
- There was only 1 station to deal with appointments, it wasn't closed off so it wasn't very private so others could hear and see what was going on
- The staff that were carrying out the appointments were doing the work on behalf of Sopra Steria and did receive a lot of abuse from angry customers which was uncalled for as they were not from Sopra Steria
- Overheard one of the staff say that too many appointments had been issued which also caused a backlog so FYI, be prepared for a very long day!
- Have since sent a complaint to Sopra Steria and requested to have the appointment fee refunded and will also be asking for a contribution to our £25 car park fee because we were there for over 5 hours.
- As another FYI, please do your best to upload your documents in advance as the equipment seemed from reliable.

Now I just wait for my outcome which hopefully will be Monday/Tuesday as the application was submitted just after 5pm so that might cause a slight delay.

Good luck to everyone that has to go through this and also let me know if there are any other topics that I can post this to so more are aware.

Hi Mginn79
I just need bit of information from you please
I am going to apply for set(m) priority service in few days.
1. Is the date of booking an appointment is athe date of submission of the application or submission date is when we will attend the appointment ?
2. Does me an my Mrs. We both need to go for appointment or just myself as i m the applicant go ?
3. Does i need to scan my Mrs. Photos and upload them as the part of application or doesnt need her photos as with old process need two pics to provide with application form.
4. Does i need to upload a declaration from my wife that we are still married ?
Please provide me them aswers as you have just gone through the process. Thanks

Hi Rishu,

In response to your questions:

1. The date of submission of the application is when you submit and pay via the website. After that you then have to register on the UKVCAS website to book your appointment (that's the new route).
2. Your wife would need to attend if you were going via the old route. For the new route, she might not be required to go as long as you have uploaded all of your documents prior to the appointment and that they are a good quality scan. I would recommend that she goes with you just in case! Can never be too cautious.
3. You only need to provide photo's of your wife if you were applying through the old route. New process doesn't require photo's, just a scan of your wife's passport.
4. If you are applying via the new route you will be provided with a "family declaration" document during the application process which you will need to print, have your wife sign and date and then scan back in as part of your document uploads via the UKVCAS website.

The new process of applying online (via the new route) is actually straight forward, cuts out the unnecessary questions like the old route included and even provides you with a document checklist after you've submitted the application which will help you when it comes to uploading your documents.

I hope that helps and good luck!

Hi mginn79 thank you for providing these answers as they have really helped me as well! Regarding the family declaration (and printing off page that needs spouse signature) does that come up before the payment and submission part? I’m just wondering if I can do that part ahead of time? I know this is a silly question but can this new online process be filled out via iPad? Obviously I will need to upload docs separately with a scanner which I may have to do in a library.
Many thanks!

[michali]

I am wondering too if the whole process could be done using an iPad. I know I can scan everything and save as pdf's but not sure I can upload without a computer.

[selfserve]

Update guys:

One day service appiontment on (Super Permium appointment in London Lounge): 20th Nov

No emails or any sort of coomunication after than

Received BRP card: 28th Nov (should be received on 27th, but DX attempted to deliver it to wrong address)
Approval letter: Not yet received

In my case, DX courier got my address wrong and tried to contact then to change for correct address, where as after getting address has been changed, they still tried to deliver it to wrong address on 27th Nov. So I called them again and changed the address and got the acknolegement that address has been corrected.

Finally I received my BRP today.

Start date: 21st Nov
End date: 31st dec 2024 (dont know why, but the ILR granted for only 6 yrs but not 10 yrs)

Thanks

[CR001]

Start date: 21st Nov
End date: 31st dec 2024 (dont know why, but the ILR granted for only 6 yrs but not 10 yrs)

Thanks

December 2024 is when the UK/EU has stipulated all biometric documents to be processed with new updated security features. So you simply apply for a new card.

[mginn79]

Hi all,

Also wanted to share my experience with the new process:

- Paid £60 for 12pm appointment in Cambridge on Friday 16 November (Set M, premium service)
- Arrived early (11.30am)
- Was told to make sure that I was in the general area 5 minutes before appointment by a worker at the library
- Sat in the cafe area adjacent to the desk
- Happened to ask a member of staff if I needed to inform them that I was here to be told that there were significant delays and they handed me a ticket basically meaning that the paid appointment was void and that other people who should have been after me were probably seen before me
- Other people that had an appointment at 10am had not been seen still when I turned up
- No clear signs up anywhere detailing the delay and what visitors need to do when they arrive
- We were finally seen at around 4.30pm and the appointment took approximately 25 minutes (all of my documents were scanned in prior to the appointment so the 25 minutes were for the biometrics and to confirm all scanned documents were legible)
- Many people were turned away from their appointments because of the delays (biometric machine and internet connections issues)
- There was only 1 station to deal with appointments, it wasn't closed off so it wasn't very private so others could hear and see what was going on
- The staff that were carrying out the appointments were doing the work on behalf of Sopra Steria and did receive a lot of abuse from angry customers which was uncalled for as they were not from Sopra Steria
- Overheard one of the staff say that too many appointments had been issued which also caused a backlog so FYI, be prepared for a very long day!
- Have since sent a complaint to Sopra Steria and requested to have the appointment fee refunded and will also be asking for a contribution to our £25 car park fee because we were there for over 5 hours.
- As another FYI, please do your best to upload your documents in advance as the equipment seemed from reliable.

Now I just wait for my outcome which hopefully will be Monday/Tuesday as the application was submitted just after 5pm so that might cause a slight delay.

Good luck to everyone that has to go through this and also let me know if there are any other topics that I can post this to so more are aware.

Hi Mginn79
I just need bit of information from you please
I am going to apply for set(m) priority service in few days.
1. Is the date of booking an appointment is athe date of submission of the application or submission date is when we will attend the appointment ?
2. Does me an my Mrs. We both need to go for appointment or just myself as i m the applicant go ?
3. Does i need to scan my Mrs. Photos and upload them as the part of application or doesnt need her photos as with old process need two pics to provide with application form.
4. Does i need to upload a declaration from my wife that we are still married ?
Please provide me them aswers as you have just gone through the process. Thanks

Hi Rishu,

In response to your questions:

1. The date of submission of the application is when you submit and pay via the website. After that you then have to register on the UKVCAS website to book your appointment (that's the new route).
2. Your wife would need to attend if you were going via the old route. For the new route, she might not be required to go as long as you have uploaded all of your documents prior to the appointment and that they are a good quality scan. I would recommend that she goes with you just in case! Can never be too cautious.
3. You only need to provide photo's of your wife if you were applying through the old route. New process doesn't require photo's, just a scan of your wife's passport.
4. If you are applying via the new route you will be provided with a "family declaration" document during the application process which you will need to print, have your wife sign and date and then scan back in as part of your document uploads via the UKVCAS website.

The new process of applying online (via the new route) is actually straight forward, cuts out the unnecessary questions like the old route included and even provides you with a document checklist after you've submitted the application which will help you when it comes to uploading your documents.

I hope that helps and good luck!

Hi mginn79 thank you for providing these answers as they have really helped me as well! Regarding the family declaration (and printing off page that needs spouse signature) does that come up before the payment and submission part? I’m just wondering if I can do that part ahead of time? I know this is a silly question but can this new online process be filled out via iPad? Obviously I will need to upload docs separately with a scanner which I may have to do in a library.
Many thanks!

Hi allyf,

I'm glad that I've been able to help! As for the family declaration form, this should be available to you to print off during the application process (before you pay). After you have submitted and paid for your application you will still be able to go back in and access the information, checklist and declaration form, you just can't change your answers to your application once it has been submitted. So, yes, you can do this ahead of time! I'm not 100% sure but I don't see why it would be a problem using an iPad as you're using a web browser just like you do on a PC.

You're most welcome!

[msingh89]

Hi
i Made application using Super proirty service on 23th Nov. in Birmingham centre till then did not receive any confirmation email or mail . call Ukvi on 03001232241 they said call ho but same no. provide by HO helpline. anybody have same experience in Birmingham cetre or have contact number to ask application status please advised.
thanks all

[nihalcastelino]

Hi
i Made application using Super proirty service on 23th Nov. in Birmingham centre till then did not receive any confirmation email or mail . call Ukvi on 03001232241 they said call ho but same no. provide by HO helpline. anybody have same experience in Birmingham cetre or have contact number to ask application status please advised.
thanks all

mine was on the 20th , i got email saying it was granted after calling the same number on 26th, still to receive the brp. try calling and using the options that service not met

[msingh89]

thanks for your advice i will try to call them again tomorrow .

[allyf]

Hi Mginn79
I just need bit of information from you please
I am going to apply for set(m) priority service in few days.
1. Is the date of booking an appointment is athe date of submission of the application or submission date is when we will attend the appointment ?
2. Does me an my Mrs. We both need to go for appointment or just myself as i m the applicant go ?
3. Does i need to scan my Mrs. Photos and upload them as the part of application or doesnt need her photos as with old process need two pics to provide with application form.
4. Does i need to upload a declaration from my wife that we are still married ?
Please provide me them aswers as you have just gone through the process. Thanks

Hi Rishu,

In response to your questions:

1. The date of submission of the application is when you submit and pay via the website. After that you then have to register on the UKVCAS website to book your appointment (that's the new route).
2. Your wife would need to attend if you were going via the old route. For the new route, she might not be required to go as long as you have uploaded all of your documents prior to the appointment and that they are a good quality scan. I would recommend that she goes with you just in case! Can never be too cautious.
3. You only need to provide photo's of your wife if you were applying through the old route. New process doesn't require photo's, just a scan of your wife's passport.
4. If you are applying via the new route you will be provided with a "family declaration" document during the application process which you will need to print, have your wife sign and date and then scan back in as part of your document uploads via the UKVCAS website.

The new process of applying online (via the new route) is actually straight forward, cuts out the unnecessary questions like the old route included and even provides you with a document checklist after you've submitted the application which will help you when it comes to uploading your documents.

I hope that helps and good luck!

Hi mginn79 thank you for providing these answers as they have really helped me as well! Regarding the family declaration (and printing off page that needs spouse signature) does that come up before the payment and submission part? I’m just wondering if I can do that part ahead of time? I know this is a silly question but can this new online process be filled out via iPad? Obviously I will need to upload docs separately with a scanner which I may have to do in a library.
Many thanks!

Hi allyf,

I'm glad that I've been able to help! As for the family declaration form, this should be available to you to print off during the application process (before you pay). After you have submitted and paid for your application you will still be able to go back in and access the information, checklist and declaration form, you just can't change your answers to your application once it has been submitted. So, yes, you can do this ahead of time! I'm not 100% sure but I don't see why it would be a problem using an iPad as you're using a web browser just like you do on a PC.

You're most welcome!

Thank you so much mginn79! I appreciate all the advice you have provided (Considering your visa is done and dusted) bless you for still visiting this site to give input !! And to everyone else still contributing Xo

[thakur786]

Morning All,

Can you please let me know if after submitting an application form and paid for super priority service and selected the centre I want to go, will I be able to upload the documents anytime upto before the date of appointment?

Thanks,
thakur

[thakur786]

basically, If I submit application and pay today and choose the centre appointment for Friday 7/12/18, will I be able to upload the documents anytime I want in the next one week from today?

Can we log in and log out anytime to upload the documents?

Thanks,
thakur

[ilovethebeatles]

Yes, you can upload, remove files etc until you get your biometrics taken.

basically, If I submit application and pay today and choose the centre appointment for Friday 7/12/18, will I be able to upload the documents anytime I want in the next one week from today?

Can we log in and log out anytime to upload the documents?

Thanks,
thakur

[thakur786]

Thank you for your prompt reply.

I am applying for SET (0) under PBS Dependent for my Mrs, do I need to submit cohabitation proofs (Energy, Water and Council Tax Bills) for the last 5 years?

I have changed 4 different gas/electric suppliers in the last 5 years, shall I scan all those last 5 years bills from different companies in one file and just upload 1 file or do I need to scan them separately?

Also, I got the bills from the beginning of 5 years period but some bills in between are missing, will that be ok? or do I need the complete continuation of the gas/electric bills for the last 5 years?

Thanks again,
thakur

[Taikuo]

HI everyone
It has been very helpful reading all the posts, thank you
I have a question of my own which is that I have booked the Premium Lounge in London. Just wondering do I need to upload my docunments before hand or I can do it during the appointment. Thank you

[Rockefeller]

Hello everyone,

I would like to post my experiences in the last few weeks when applying for SET LR. Perhaps someone can learn one or two thing from my ordeal.

Firstly, like many people I got confused and became over excited after the new system launched (having failed to secure premium appointment) and submitted my application rather prematurely. My 28 days qualifying for ILR started on 21.11.18 but I submitted my application on 05.11.2018 obviously in order to get an appointment on 21.11.18 but it soon became apparent that the date of submission was the date of the online application after I received an email confirming submission of my application. There was a possibility that my application could be refused as at that stage, I was not qualified for ILR. I read so many posts about people in simillar positions as me. In the end I completed an online form and withdew that application on 15.11.18. I also wrote to the UKVI on 21.11.2018 asking for the refund. I am happy to inform you that I received a letter yesterday dated 23.11.18 from the UKVI confiming that a refund will be paid to me shortly.

Secondly, I submiited a second application first thing on 21.11.18 and managed to arrange a free appointment at UKVCAS Sopra Stera offices in Croydon on 26.11.2018. My experience there was very smooth and I spent less than 30 minutes perhaps because I had uploaded all my documents. I only completed biometrics and the lady checked my uploaded documents, scanned few pages of my current passport and that was it. I was rather bemused as I was expecting her to check the original documents against what I had uploaded. I actually insisted that she checked if all my uploaded documents were to the standard required and she did.

I had taught that I would receive a confirmation that I attended appointment or email from the UKVI but I received nothing. I was really stressed about not knowing the outcome. I contacted the UKVI on their 0300 123 2241 telephone number after 24 hours (27.11.18). A lady took my details and promised someone would contact me soon. To be honest I did not expect any callback. However, on 29.11.18 someone called back from UKVI apologising they are struggling to meet the 24 hours target due to early teething problems but assured me that a decision would be reached soon. This offered me little or no succour as I was now more stressed that something could be wrong.

Finally, I received a DX email today confirming that my BRP will be delivered. I cancelled work and waited for my BRP. I am glad to announce that my BRP has been delivered to me. This is now the end of the traumatic journey to permanent residency after so many years in this country.

For everyone waiting, I wish you strength. The experience was excruciating and i think the Home Office should do better especially with huge fees that we are paying to them.

[ilovethebeatles]

Congratulations! Can you let us know when was the date of decision? Can you let us know also the options that you choose when you call UKVI? Is that 3 and then 2?

Hello everyone,

I would like to post my experiences in the last few weeks when applying for SET LR. Perhaps someone can learn one or two thing from my ordeal.

Firstly, like many people I got confused and became over excited after the new system launched (having failed to secure premium appointment) and submitted my application rather prematurely. My 28 days qualifying for ILR started on 21.11.18 but I submitted my application on 05.11.2018 obviously in order to get an appointment on 21.11.18 but it soon became apparent that the date of submission was the date of the online application after I received an email confirming submission of my application. There was a possibility that my application could be refused as at that stage, I was not qualified for ILR. I read so many posts about people in simillar positions as me. In the end I completed an online form and withdew that application on 15.11.18. I also wrote to the UKVI on 21.11.2018 asking for the refund. I am happy to inform you that I received a letter yesterday dated 23.11.18 from the UKVI confiming that a refund will be paid to me shortly.

Secondly, I submiited a second application first thing on 21.11.18 and managed to arrange a free appointment at UKVCAS Sopra Stera offices in Croydon on 26.11.2018. My experience there was very smooth and I spent less than 30 minutes perhaps because I had uploaded all my documents. I only completed biometrics and the lady checked my uploaded documents, scanned few pages of my current passport and that was it. I was rather bemused as I was expecting her to check the original documents against what I had uploaded. I actually insisted that she checked if all my uploaded documents were to the standard required and she did.

I had taught that I would receive a confirmation that I attended appointment or email from the UKVI but I received nothing. I was really stressed about not knowing the outcome. I contacted the UKVI on their 0300 123 2241 telephone number after 24 hours (27.11.18). A lady took my details and promised someone would contact me soon. To be honest I did not expect any callback. However, on 29.11.18 someone called back from UKVI apologising they are struggling to meet the 24 hours target due to early teething problems but assured me that a decision would be reached soon. This offered me little or no succour as I was now more stressed that something could be wrong.

Finally, I received a DX email today confirming that my BRP will be delivered. I cancelled work and waited for my BRP. I am glad to announce that my BRP has been delivered to me. This is now the end of the traumatic journey to permanent residency after so many years in this country.

For everyone waiting, I wish you strength. The experience was excruciating and i think the Home Office should do better especially with huge fees that we are paying to them.

[mail9]

Hi

I too applied from Birmingham centre on 26th monday for the 24 hour service. on seeign your post i spoke to the enquiries line. The enquiries line personnel at 0300 123 2241 (option 4) would not take my details and said we do not assure 24 hour service we only aim to give decision in 24 hours and he cant even have a look or take my details. He said if i still have any query email to public enquiries @home office --- but when i emailed them they come back saying they aim to respond to my email within 20 working days!

i have not received any email or letter till now.