Immigrationboards.com

To whom it may concern,

Dear Sir or Madam,

Fact
The WW February I went in the Post Office of XXX to use the Check & Send service to request the first passport of my wife. My wife was recently naturalised, and therefore she is nowadays a dual British and ZZZ citizen.
I was having with me the only uncancelled ZZZ passport currently hold by my wife, and the previous cancelled passport which was attached to that. The clerk rejected my application because I didn't have with me the cancelled and expired ZZZ passport my wife used to enter in the UK when she moved in the country in 2007.
I advised the clerk that in the "Applying for a passport" guide there was no mention of a requirement to provide the cancelled passport used to enter in the UK the first time, but the clerk didn't change her decision.
I also advised the clerk that I had recently personally requested my first British passport using the Check & Send service from the Post Office in YYY, and that I had not been requested to provide my cancelled passports, but the clerk didn't change her decision.
I finally decided to come back home, I found the cancelled and expired passport my wife used to enter in the UK in 2007, and I took that back to the clerk, which finally accepted my application.

Request
- Could you please clarify with the IPS if it is a requirement or not for recently naturalised citizens to provide also cancelled passports with their applications?
- If there is such a requirement, could you please ask the IPS to amend the "Applying for a passport" guide?
- If there is not such a requirement, could you please train your clerks appropriately?

Kind regards,
aledeniz