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i have sent the renunciation form along with my passport to UKBA for nearly over a year and never get any news back from ukba. I also tried to contact them the past one year but with no luck. telephone, always answer machine that says if need further assistance, email to the "address" that they given. when i email to that email address about my inquiries, they reply the standard email and say if need further assistance email to another "email address". however never get any reply from them. wrote couple letter and send to them, also got no reply.
ask my local UK embassy, they say they can't help me cause they are not within the same department with UKBA.

i am frustrate now cause i need the prove of renunciation of my british nationality to apply my new citizenship and its now nearly the deadline for the new citizenship progress and i can't get contact to UKBA regarding my problem.

can anyone give me direction on how to contact the UKBA staff regarding this problem?

Contact your MP, they should be able to help.

Which new citizenship are you applying for?

thanks guys for the reply, i am applying for Indonesian citizenship, i was born in HongKong so i hold a BNO passport. 1 contact the UK embassy in HK and indonesia and got same reply that i have to contact UKBA directly but they can't provide me a contact information besides what i have already tried to contact to.

I have completed the appropriate Form RN for Renunciation of British Nationality and sent it the British Consulate in Hong Kong together with all the requested ORIGINAL documents and a credit card slip for the appropriate fee of GB 144 Pounds.

The form states a British Passport will "normally establish" proof of British status but if you do not have one, your birth certificate should be sent. Since my British Passport expired several months ago, I consider this to be an invalid document and it was ,in any case, not immediately available having been sent away for storage with other archived personal documents. I therefore enclosed an original birth certificate as requested.

More than one week later I received a call from the Consulate stating they needed the old passport for cancellation. When i responded that it was expired and no longer valid, why did it need to be cancelled? There was a long silence on the phone followed by later by "Oh we need to do something to it". I queried this and referred them to the Home Office guidelines which state that a birth certificate is adequate if a passport is not available.

However, not wishing to face a further delay, I spent a weekend retrieving my expired passport and took it to the British Consulate ( Home Affairs section) early the following week. They returned my original birth certificate & other documents submitted earlier and gave me an almost useless letter stating "to Whom it May Concern" that I had applied for Renunciation of British Nationality but this would not take effect until I had been issued with a "Declaration of Renunciation". This "declaration" is actually just a duplicate ( "Applicant's Copy") of the RN Form and stamped with a rubber stamp recording receipt of the application. I was then told this would have to be sent to U.K and would take "about four months". What ? Are they sending diplomatic mail by sailing ship once again? Why should I wait almost half a year ( from when I first submitted this documents) for them just to stamp a piece of paper?..... and at the same time take 144 Pounds from me?

This standard of service is just pathetic! When I hear stories of how it can now take this time for them to process and issue you a renewed passport, you think Good God why so long ! but now finding out it takes even longer for them to merely acknowledge that you don't want one of their crummy passports takes the stuffing.