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Naturalization Fee and Passport Fee declined

Posted: Wed Dec 20, 2017 7:17 pm
by tonygv0014
Eligibility criteria: 14years Residence , 2 years permanent card
Language criteria met: B1
Nationality:Italian/Brazilian
Method of application:NCS brent + Passport
Date of application: 11/12/17
Payment method: credit card
Date of receipt by HO/UKVI: 12/12/17
Date of acknowledgement: email 18/12 letter received 20/12/17
Date money gone off account: payment declined for passport and Naturalization
Date of letter requesting biometrics: 15/12/17 received 20/12/17
Hello , I have an question. My Naturalization fee and the passport fee has been declined because my card been lost and I had to cancel.
Today I received a letter to make the Naturalization payment in 14 days (1282) and the letter to do the biometrics in 15 days . But how about the passport fee? How to send the details of my new card to pay for the passport ?
Can someone please help me ?
Thanks

Re: Naturalization Fee and Passport Fee declined

Posted: Wed Dec 20, 2017 7:52 pm
by bruteforce
For the time being, just pay £1282 & don't worry about passport fee. They will get in touch when they are ready to take payment again.

Re: Naturalization Fee and Passport Fee declined

Posted: Thu Dec 21, 2017 8:49 am
by tonygv0014
bruteforce wrote:
Wed Dec 20, 2017 7:52 pm
For the time being, just pay £1282 & don't worry about passport fee. They will get in touch when they are ready to take payment again.

Many Thanks for your help bruteforce.

Re: Naturalization Fee and Passport Fee declined

Posted: Thu Dec 21, 2017 3:38 pm
by SeanG
I lost my wallet and had to cancel my cards.

My payments were declined for the same reason. I emailed and called to advise this. I received an email reply back the next day regarding the citizenship payment and emailed over a new payment form as soon as my replacement debit card arrived. The payment was then taken a few minutes after emailing the new payment form.

A few days later I received a letter for the passport fee and had to call in to make payment over the phone..

Good luck

Re: Naturalization Fee and Passport Fee declined

Posted: Sat Mar 17, 2018 2:43 pm
by shahzaam
Hi SeanG,

what was the email address for Naturilisation please? my payment is declined as well and I haven't received any letter or payment slip.

Is that similar like we fill in the form? please advise.

Thanks