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I got the letter of approval for my citizenship application on 2nd March (dated 24th February). I tried to book my citizenship ceremony on the same day using the online booking system of Camden Council (London), but the system did not recognise my details.
I called Camden Council on the same day (2/3) and they told me that I can only book my citizenship ceremony through this online system and that I should wait until Monday (5/3) or Tuesday (6/3) at the latest and that it would be ok by then.
I've been trying again today (6/3) to book my ceremony online, but to no avail. I called Camden Council again and another lady picked up the phone and this time I was told to wait up to 2 weeks from the date I received the letter (2/3).
However, if I wait until then (16/3), the 21-day deadline to book my ceremony will have passed (the Home Office approval letter clearly says that I should book my ceremony within 21 days from the day of the letter: 24/2).
What do you advise me to do?
Has anyone had such an experience before, with Camden Council or any other council?
Many thanks in advance.

Me same.got approval on 5 march.council told me once they will recieve my citizenship certificate from home office they will send me the ceremony letter.hope same will happened in ur case.

Thanks for your reply. Apparently, Camden Council does not send ceremony letters by post, like other councils do. They expect me to book the ceremony online, I am not going to receive any communication by Camden Council whatsoever (by post, email or phone). But as I've said, the online system does not recognise my details. Let's see...

Hello I am having the exact same problem described by you. Can you let me know how you have ultimately resolved it? Thanks