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Urgent Query

Posted: Wed Apr 04, 2018 7:38 pm
by i2kshashi
Hi Team,
I have submitted my online application on 6th Mar ,completed biometrics on 7th Mar and submitted documents through JCAP (NDRS + Passport application ) on 13th Mar .
Passport amount got deducted on 3rd April however today I received a letter from HM Passport office (dated -27th Mar) requesting 4 identical photographs .
As far as I remember I did submit the required photographs on 13th Mar through JCAP.
I have now posted the photographs however please confirm anyone faced the similar issue .

Thanks in advance.

Re: Urgent Query

Posted: Wed Apr 04, 2018 7:54 pm
by i2kshashi
Hi Team,
I think I had written my name on back of the photographs when I submitted these through JCAP.

AS it's clearly stated in requirements that the photo should be unmarked on both sides (unless a photo needs to be countersigned).

Is my understanding correct ?

Re: Urgent Query

Posted: Wed Apr 04, 2018 8:05 pm
by i2kshashi
Now while sending th 4 photographs to HM passport office , should i send the plain 4 photographs without any name written on the back .
Please confirm this ASAP.

Re: Urgent Query

Posted: Wed Apr 04, 2018 9:29 pm
by i2kshashi
Hi Moderators,
Can anyone please reply ?
Should i send 4 plain photographs or 4 photographs with name on the back to HM Passport office ?
Thanks in advance.

Re: Urgent Query

Posted: Thu Apr 05, 2018 8:55 am
by i2kshashi
Hi Moderators,
Should i send 4 plain photographs or 4 photographs with name on the back to HM Passport office ?
Thanks in advance.

Re: Urgent Query

Posted: Thu Apr 05, 2018 9:13 am
by VijayUK
Call HMPO Helpline, they will tell you. Ask with whom you spoke and note the time.