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No attachment in the naturalisation application decision email

Posted: Wed Aug 19, 2020 2:50 pm
by Robin_Agarwal
Hi

I applied for my British naturalisation in Feb and finally got the decision in August. The email reads:

"This message is to confirm that your application to naturalise as a British Citizen has now been decided. Please find attached information regarding this decision."

However, there was no attachment in the email!! I have asked nationality enquiries helpline for support and they escalated but no response. Next time they ask to contact citizenship.support@homeoffice.gov.uk but no response from that either.
I am not sure what I can do here ... as decision is made but I can't access the info. It's already 2 weeks now since the notification email.

Anyone else faced similar issue? Any advice will be really appreciated.

Re: No attachment in the naturalisation application decision email

Posted: Wed Aug 19, 2020 3:09 pm
by nnn15
I was in a similar situation and I just replied to the email and asked if they could attach the letter in pdf. I got a response within 15 minutes(!).

Re: No attachment in the naturalisation application decision email

Posted: Thu Aug 27, 2020 10:17 am
by Robin_Agarwal
Finally got my attachment. Application is successful :)

Re: No attachment in the naturalisation application decision email

Posted: Thu Aug 27, 2020 10:17 am
by Robin_Agarwal
Finally got my attachment. Application is successful :)