First UK passport application at Post Office
Posted: Wed Apr 09, 2025 10:42 am
Hello,
I used the Post Office service to apply for my first UK passport on the same day of my naturalisation.
They collected my Italian passport and naturalisation certificate as part of the application, saying they'll be sent the next day with Special Delivery. However, they did not give me a tracking number, they only gave me a passport application tracking number claiming that would be enough.
It was naive of me to not insist.
After 7 days, the status of my passport application still says "send your documents" and after speaking with the passport office, they told me that normally supporting dos are scanned 48h after reception, and they are unable to retrieve my documents without a delivery tracking number.
For anyone who used this service, how long did it take for your supporting documents reception to be acknowledged in your passport application progress page? After how many days should I start worrying they were lost?
I used the Post Office service to apply for my first UK passport on the same day of my naturalisation.
They collected my Italian passport and naturalisation certificate as part of the application, saying they'll be sent the next day with Special Delivery. However, they did not give me a tracking number, they only gave me a passport application tracking number claiming that would be enough.
It was naive of me to not insist.
After 7 days, the status of my passport application still says "send your documents" and after speaking with the passport office, they told me that normally supporting dos are scanned 48h after reception, and they are unable to retrieve my documents without a delivery tracking number.
For anyone who used this service, how long did it take for your supporting documents reception to be acknowledged in your passport application progress page? After how many days should I start worrying they were lost?