Immigrationboards.com

How do we lodge a complaint if you feel really hard done by??

As you mention interview are you talking about citizenship or passport?

If it is for a passport you would complain to the IPS rather than UKBA

Yes.

friendinneed wrote:As you mention interview are you talking about citizenship or passport?

If it is for a passport you would complain to the IPS rather than UKBA

passport my friendinneed. I was literally patronised when the questions were being asked....

Complaints process is http://www.homeoffice.gov.uk/agencies-p ... passports/

TBH, I am not expecting much from them when we go through it.

Experience with any division of the Home Office has never been great but ultimately gotten what we wanted out the end of it so accept it.

I had my passport interview yesterday which took approximately 25 mins. TBH, I never expected that they are going to ask me so many questions but they litterly asked me everything about my family to past life in UK

nolia wrote:

friendinneed wrote:As you mention interview are you talking about citizenship or passport?

If it is for a passport you would complain to the IPS rather than UKBA

passport my friendinneed. I was literally patronised when the questions were being asked....

If you don't mind, can you please share your experience briefly. Just that it might help people who are planning to go through the same process in the coming future. If not, that's alright, I can understand you might not want to get into the details. Thanks.

If you don't mind, can you please share your experience briefly. Just that it might help people who are planning to go through the same process in the coming future. If not, that's alright, I can understand you might not want to get into the details. Thanks.

I told her i am working and she responded in a really patronising way "oh do you now?" asking me about my future travel plans etc, and how did I travel to the office? how far the registrar is from the mall? This has nothing to do with identifying me etc. How many times does one have to ask you what modules you are doing at university?? I answered question and I was asked the same thing down the line, I thought to myself are you really trying to catch me out? I was there for 45min....... TBH when we leave things pending and not complain about your experiences they will continue giving people hard times when not necessary. I have started drafting my letter and will post today. I don't object having interviews if it is to protect us from ID theft but sometimes when questions start coming which have nothing to do with identifying you then that I object!!

nolia wrote:I told her i am working and she responded in a really patronising way "oh do you now?" asking me about my future travel plans etc, and how did I travel to the office? how far the registrar is from the mall? This has nothing to do with identifying me etc. How many times does one have to ask you what modules you are doing at university?? I answered question and I was asked the same thing down the line, I thought to myself are you really trying to catch me out? I was there for 45min....... TBH when we leave things pending and not complain about your experiences they will continue giving people hard times when not necessary. I have started drafting my letter and will post today. I don't object having interviews if it is to protect us from ID theft but sometimes when questions start coming which have nothing to do with identifying you then that I object!!

Can you please advise which IPS office you had your interview in ?

cricinfo wrote:

nolia wrote:I told her i am working and she responded in a really patronising way "oh do you now?" asking me about my future travel plans etc, and how did I travel to the office? how far the registrar is from the mall? This has nothing to do with identifying me etc. How many times does one have to ask you what modules you are doing at university?? I answered question and I was asked the same thing down the line, I thought to myself are you really trying to catch me out? I was there for 45min....... TBH when we leave things pending and not complain about your experiences they will continue giving people hard times when not necessary. I have started drafting my letter and will post today. I don't object having interviews if it is to protect us from ID theft but sometimes when questions start coming which have nothing to do with identifying you then that I object!!

Can you please advise which IPS office you had your interview in ?

luton

I told her i am working and she responded in a really patronising way "oh do you now?" asking me about my future travel plans etc, and how did I travel to the office? how far the registrar is from the mall? This has nothing to do with identifying me etc. How many times does one have to ask you what modules you are doing at university?? I answered question and I was asked the same thing down the line, I thought to myself are you really trying to catch me out? I was there for 45min....... TBH when we leave things pending and not complain about your experiences they will continue giving people hard times when not necessary. I have started drafting my letter and will post today. I don't object having interviews if it is to protect us from ID theft but sometimes when questions start coming which have nothing to do with identifying you then that I object!!

What a shame really... I guess you are right you can definatly show your concerns if you think you get hard done...

It might be also be a good idea to share the whole experience in detail on this forum so that others who are going can prepare for such questions and answer them on the face

nolia wrote:

cricinfo wrote:

nolia wrote:I told her i am working and she responded in a really patronising way "oh do you now?" asking me about my future travel plans etc, and how did I travel to the office? how far the registrar is from the mall? This has nothing to do with identifying me etc. How many times does one have to ask you what modules you are doing at university?? I answered question and I was asked the same thing down the line, I thought to myself are you really trying to catch me out? I was there for 45min....... TBH when we leave things pending and not complain about your experiences they will continue giving people hard times when not necessary. I have started drafting my letter and will post today. I don't object having interviews if it is to protect us from ID theft but sometimes when questions start coming which have nothing to do with identifying you then that I object!!

Can you please advise which IPS office you had your interview in ?

luton

I had mine in luton as well yesterday and she asked me quite personal questions. My interview lasted about 25 mins in which she litterly asked everything.

cricinfo wrote:

nolia wrote:

cricinfo wrote:

nolia wrote:I told her i am working and she responded in a really patronising way "oh do you now?" asking me about my future travel plans etc, and how did I travel to the office? how far the registrar is from the mall? This has nothing to do with identifying me etc. How many times does one have to ask you what modules you are doing at university?? I answered question and I was asked the same thing down the line, I thought to myself are you really trying to catch me out? I was there for 45min....... TBH when we leave things pending and not complain about your experiences they will continue giving people hard times when not necessary. I have started drafting my letter and will post today. I don't object having interviews if it is to protect us from ID theft but sometimes when questions start coming which have nothing to do with identifying you then that I object!!

Can you please advise which IPS office you had your interview in ?

luton

I had mine in luton as well yesterday and she asked me quite personal questions. My interview lasted about 25 mins in which she litterly asked everything.

you were lucky, due to data protection act i cant personally identify the person. i know the name. I wouldn't be surprised if she were to ask me when was last time i got laid!!

ric1982 wrote:

I told her i am working and she responded in a really patronising way "oh do you now?" asking me about my future travel plans etc, and how did I travel to the office? how far the registrar is from the mall? This has nothing to do with identifying me etc. How many times does one have to ask you what modules you are doing at university?? I answered question and I was asked the same thing down the line, I thought to myself are you really trying to catch me out? I was there for 45min....... TBH when we leave things pending and not complain about your experiences they will continue giving people hard times when not necessary. I have started drafting my letter and will post today. I don't object having interviews if it is to protect us from ID theft but sometimes when questions start coming which have nothing to do with identifying you then that I object!!

What a shame really... I guess you are right you can definatly show your concerns if you think you get hard done...

It might be also be a good idea to share the whole experience in detail on this forum so that others who are going can prepare for such questions and answer them on the face

Will try and do so, need to draft the process, somethings i will skip

She didn't mention anything after the interview so how can i find out if everything went ok ?

cricinfo wrote:She didn't mention anything after the interview so how can i find out if everything went ok ?

well thats what happened to me. she was just abrupt!! interview is finished you can go.

nolia wrote:

cricinfo wrote:She didn't mention anything after the interview so how can i find out if everything went ok ?

well thats what happened to me. she was just abrupt!! interview is finished you can go.

I have just requested an update from IPS on their passport tracking link. If i get any update then i will update you and then you can do the same thing

cricinfo wrote:

nolia wrote:

cricinfo wrote:She didn't mention anything after the interview so how can i find out if everything went ok ?

well thats what happened to me. she was just abrupt!! interview is finished you can go.

I have just requested an update from IPS on their passport tracking link. If i get any update then i will update you and then you can do the same thing

thanks mate, i was actually thinking of calling them

nolia wrote:

cricinfo wrote:

nolia wrote:

cricinfo wrote:She didn't mention anything after the interview so how can i find out if everything went ok ?

well thats what happened to me. she was just abrupt!! interview is finished you can go.

I have just requested an update from IPS on their passport tracking link. If i get any update then i will update you and then you can do the same thing

thanks mate, i was actually thinking of calling them

Please let me know if you get any update.

nolia wrote:

cricinfo wrote:

nolia wrote:

cricinfo wrote:She didn't mention anything after the interview so how can i find out if everything went ok ?

well thats what happened to me. she was just abrupt!! interview is finished you can go.

I have just requested an update from IPS on their passport tracking link. If i get any update then i will update you and then you can do the same thing

thanks mate, i was actually thinking of calling them

Just to let you know that i just received an email from IPS that my passport was printed on 03/04/12 and i should receive it within 4 - 5 working days.

Case Closed

cricinfo wrote:

nolia wrote:

cricinfo wrote:

nolia wrote: well thats what happened to me. she was just abrupt!! interview is finished you can go.

I have just requested an update from IPS on their passport tracking link. If i get any update then i will update you and then you can do the same thing

thanks mate, i was actually thinking of calling them

Just to let you know that i just received an email from IPS that my passport was printed on 03/04/12 and i should receive it within 4 - 5 working days.

sent a request update will wait for update and will let know. How long did they take to respond roughly?

nolia wrote: sent a request update will wait for update and will let know. How long did they take to respond roughly?

I sent the request around 12 and got reply at 14.26. Normally they give you response within 4 hours

cricinfo wrote:

nolia wrote: sent a request update will wait for update and will let know. How long did they take to respond roughly?

I sent the request around 12 and got reply at 14.26. Normally they give you response within 4 hours

I requested an update as well. Last time they got back to me in around 3 hours.

Mine interview was only this morning. Not sure how quickly they update their status.