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Ukba haven't returned documents

Posted: Tue Dec 03, 2013 9:04 pm
by SmrAussie
Anyone had any experience of ukba not returning your documents? They have sent my BRP about 8 weeks ago but didn't address the package with my personal documents in correctly. This means they are missing in the postal system somewhere and neither Royal Mail or ukba seem able to resolve it. Any advice?

Posted: Wed Dec 11, 2013 9:59 pm
by SmrAussie
Been told today it's reported lost in the mail. Ukba are blaming Royal Mail and vice versa. Either way I'm out of pocket £100's while I try and fight for compensation. I beg you to use the settlement checking service so you don't end up in my position!