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TLS Keep my passport
Posted: Wed Jun 09, 2021 9:38 am
by mandrack111
Hi,
the EUSS visa for my wife got approved. We used TLS keep my passport service - where TLS was supposed to send prepaid DHL label for the passport to be sent to them.
However, they didn't sent any DHL label, just the address where the passport need to be sent.
No one replies to emails, and it is not clear what to do - instructions that we got when the application was made was DHL labels from TLS.
ANyone had similar experience? any idea what to do, whom to contact in order to get any reply? UKIV?
thanks in advance
Re: TLS Keep my passport
Posted: Thu Jun 10, 2021 2:26 pm
by NatCam
Have you checked you junk mail?
How long have you being waiting?
Re: TLS Keep my passport
Posted: Thu Jun 10, 2021 6:56 pm
by mandrack111
hi
yes, no junk mail. TLS has informed that the passport should be sent - but haven't sent any labels.
When the application was made (Cyprus), it has been explained that the mail will contain DHL label - that actually has never arrived. Further, TLS gave explanation how to contact them for the prepaid DHL labels - but no reply at all
it is really frustrating - I have impression that UKVI changed the way how to contact them, and they do not reply as well
any idea more than welcome
thanks
Re: TLS Keep my passport
Posted: Thu Jun 10, 2021 9:25 pm
by iwolga
Bring the passport to TLS if that is possible
Re: TLS Keep my passport
Posted: Sat Jun 12, 2021 9:47 am
by NatCam
You could send the passport with prepaid DHL envelope included.
Re: TLS Keep my passport
Posted: Sun Jun 13, 2021 5:11 pm
by mandrack111
iwolga wrote: ↑Thu Jun 10, 2021 9:25 pm
Bring the passport to TLS if that is possible
How can I do that? I know how to ship - but do I need to include prepaid label for the return?
(Honestly, I am not sure from which country they would be returning the passport)
In TLS center, they explained that they will send a DHL label and not to use any other courier.
What I am afraid of is that the passport doesn't get lost on the way
thanks in advance for the explanation
Re: TLS Keep my passport
Posted: Sun Jun 13, 2021 9:05 pm
by iwolga
mandrack111 wrote: ↑Sun Jun 13, 2021 5:11 pm
iwolga wrote: ↑Thu Jun 10, 2021 9:25 pm
Bring the passport to TLS if that is possible
How can I do that? I know how to ship - but do I need to include prepaid label for the return?
(Honestly, I am not sure from which country they would be returning the passport)
In TLS center, they explained that they will send a DHL label and not to use any other courier.
What I am afraid of is that the passport doesn't get lost on the way
thanks in advance for the explanation
Your task is to bring passport to TLS centre where you’ve got your fingerprints done. They will arrange the rest.
Delivery of passport is an additional service that obviously didn’t work out properly in your case. So if it’s feasible just bring your passport yourself to their office.
Re: TLS Keep my passport
Posted: Wed Jun 16, 2021 10:43 pm
by mandrack111
So, I've been yesterday to TLS center - where they told me that they made a mistake. They were supposed to send the labels for DHL - but they got new instructions and didn't inform us at all.
My wife got approval for a visa from UKVI around 2.5 months ago as EUSS. Passport was with her, and needs to be sent to TLS Germany
I need advice what should we do:
1) should we send the passport to TLS by DHL even if it is more than 28 days since the decision? Representative here said that we should write the explanation, and that the passport should be returned back quickly to us.
2) In the case that we get back the passport quickly - are there any time limits until when my wife can enter UK? Is it from the date when the decision has been made (early April) or when the sticker has been put in the passport?
3) Other alternative would be to cancel this application, and start the process again. Is something changing after 30th June
Any helpful input is highly appreciated,
thanks in advance
Re: TLS Keep my passport
Posted: Thu Jun 17, 2021 10:32 am
by burhanahmad
Hi, How you got to know your application of EUSS family permit was successful, is it through email ?
Re: TLS Keep my passport
Posted: Thu Jun 17, 2021 11:00 am
by mandrack111
yes, through email, I escalated and waited 15 days
Need advice
Posted: Fri Jun 18, 2021 8:31 am
by mandrack111
My wife got approval for a visa from UKVI (EUSS to join me in UK) around 2.5 months ago as EUSS. Passport stayed with her, and needs to be sent to TLS Germany. However, TLScenter messed up the process, they gave wrong instructions how to be sent, didn't replied to emails, etc.
Few days ago I visited, they admitted they made a mistake, and suggested to send the passport anyway with DHL to TLS Berlin. However, it is 2 months since we got the email to send them, so naturally we are afraid that the passport will be lost
I need advice what should we do:
1) should we send the passport to TLS by DHL even if it is more than 28 days since the decision? Representative here said that we should write the explanation, and that the passport should be returned back quickly to us. Any experiences how long the process with TLS last?
2) In the case that we get back the passport quickly - are there any time limits until when my wife can enter UK and register afterwards in UK? Is it from the date when the decision has been made (early April) or when the sticker will be put in the passport?
3) Other alternative would be to cancel this application, and start the process again. Is something changing after 30th June?
Any helpful input is highly appreciated,
thanks in advance
Re: Need advice
Posted: Wed Jun 23, 2021 10:57 pm
by mandrack111
mandrack111 wrote: ↑Fri Jun 18, 2021 8:31 am
My wife got approval for a visa from UKVI (EUSS to join me in UK) around 2.5 months ago as EUSS. Passport stayed with her, and needs to be sent to TLS Germany. However, TLScenter messed up the process, they gave wrong instructions how to be sent, didn't replied to emails, etc.
Few days ago I visited, they admitted they made a mistake, and suggested to send the passport anyway with DHL to TLS Berlin. However, it is 2 months since we got the email to send them, so naturally we are afraid that the passport will be lost
I need advice what should we do:
1) should we send the passport to TLS by DHL even if it is more than 28 days since the decision? Representative here said that we should write the explanation, and that the passport should be returned back quickly to us. Any experiences how long the process with TLS last?
2) In the case that we get back the passport quickly - are there any time limits until when my wife can enter UK and register afterwards in UK? Is it from the date when the decision has been made (early April) or when the sticker will be put in the passport?
3) Other alternative would be to cancel this application, and start the process again. Is something changing after 30th June?
Any helpful input is highly appreciated,
thanks in advance
anyone with any idea?