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I need to fly to Russia as soon as possible as my mother is in hospital with spinal cord complications. I called the INquiry line who issued postage instructions marked urgent for the return of the passport. That was done yesterday and today they confirmed that nothign shipped as of today.

Anything else (I also sent an email to the EU passport return requesting the same) I can do?! I will fax them as well, but is there anythign elseeeeEE?!

I am so on the edge and ready to snap at anything. Please advise, much appreciated

EU1 application, main (sole) self-employed applicant, a request is for the EU passport return. Thank you

so many views and not a single suggestion?

there isn't much you can do I am afraid. Sorry to hear that you are in such situation, but there isn't much you can do apart from waiting for them to action.

Alternatively, you may want to call them again to express the urgency.

I would suggest that if you have contacted the UKBA, have been issued instructions and followed them, then you need to wait. Multiple phone calls and emails may end up confusing the situation.

I sympathize and hope you are with your mother soon.

EUsmileWEallsmile wrote:I would suggest that if you have contacted the UKBA, have been issued instructions and followed them, then you need to wait. Multiple phone calls and emails may end up confusing the situation.

I sympathize and hope you are with your mother soon.

Hi EU Smile

ukba is at disarray - I have in total talked to 4 ppl in total - the first one just hung up, the second was sympathetic, promised to issue instructions asap, but did not do that - as the third person confirmed; the third person was very nasty (Ramona) but told me she issued instructions to ship and to call in the morning (today). Upon making this call I spoke to a guy (Markus) who eventually gave me the tracking number but told me that it is not on Royal Mail tracking system as yet.

I think they might need to outsource the entire sweatshop called UKBA alltogether...

Have you received the passport yet?

Directive/2004/38/EC wrote:Have you received the passport yet?

Hi Directive

I have finally received it, but not without an Ukba chicken-up- they send the passport to my oldaddress ( which i specified in the form). I had to travel 150 miles return to collect itin time for travel.

I am considering a complaint both to solvit and ukba

PS they also issued mewit a certificate which is dated with a date3 weeks ago. No rationale for that as they are still well within the 6 months

Well I'm glad you got your passport back. I hope you were able to visit your mother.