visa refusal letter not received ??

[johngrg]

Hi all, I am asking about my sister and nephew visa application refusal.

They made settlement visa application together and used same email to filled up application form. My nephew received refusal letter via email but my sister haven't receive yet.

According to my nephew visa refusal, ECO said my sister visa has been also refused but she hasn't receive refusal letter. They have collected their passport today.

Can anybody help me how to get my sister refusal letter from Sheffield visa section.

[johngrg]

I would be grateful, if somebody give me any suggestion???