Ale23 wrote: ↑Tue Sep 05, 2017 6:08 pm
khers wrote: ↑Thu Aug 31, 2017 12:54 pm
Buongiorno Alessandra,
I don't think that's the law, but the interpretation they are trying to give to the law. It's not scaremongering as someone said before, but the reality. They are giving a hard time to the EEA family members and the process is changing each day to make it more restrictive. That's clear.
Your husband will be able to come back to the UK if he is a visa national through Code 1a stamp at the port of entry and showing his Italian EEA family member residence card plus the documents (CoA, birth certificate). They say that if the applicant leave the country that could affect their application, but as far as I know I haven't seen an application denied because the person has temporarily travelled overseas. They only tell you that if he is a visa national he will need to apply for an EEA family permit to re-enter. So your husband can go to Italy, and the procedure will continue until they have reached a decision.
Your complaint will be answered, it takes a couple of weeks but they will. You could escalate the complaint.
The CoA they have sent you is a duplicate not a revised CoA with right to work, so they are still considering your request. As I said before, now they have established a 21 days period to answer a request for a CoA or revised CoA.
Best Regards,
James.
Buon pomeriggio James,
How could we escalate the complaint? Do you think it will speed up the process of getting a revised CoA?
Also, are you really positive on us getting it for real? As both the letter we received and the helpline insisted they do not revise it until a decision has been made. It is a bit confusing. I just hope that keep stalking them and complaining wont affect badly our application.
You mentioned the British Ombudsman which I had never heard before to be honest. I had a look on the internet but I quite cannot find a specific address where I could send our complaint.
Thanks for all your help and support, I am glad we found someone like you on this forum that knows exactly what he's talking about.
Immigration lawyers are so freaking expensive and they don't even ensure your application would be considered. I tried to look for free lawyers services but nothing came up. So I am very happy we have found you!
Ciao Alessandra,
When the complaints team answer your enquiry then they will explain you how to escalate the complaint if they not uphold it. There are two or three stages in the complaints procedure, until you reach the independent team who will decide to uphold or not your complaint, and then you will be able to escalate it to the Ombudsman.
https://www.citizensadvice.org.uk/consu ... n-england/
In this case you will have to escalate the complaint to the Parliamentary Ombudsman:
https://www.ombudsman.org.uk/
You don't have to feel threatened by the caseworker or any other person working for the UKVI when complaining. The process must be strictly followed by law, and after an internal review, the complaint is considered by an independent team, which is something like internal affairs a section of the Home Office that even the UKVI officers are afraid of, like it is the case of many public institutions. So they will follow the rules strictly when handling the complaint, because not doing so could derive in a difficult legal process.
You are only requesting your rights to be respected according to the regulations, and the caseworker hasn't got any reason to feel stalked and when you submit your complaint they clearly state that it will have no effect on your application. Since is handled by an independent team, this will be followed.
First you've got to exhaust all the complaint procedure through the HO and then you can escalate to the Parliamentary Ombudsman.
It will be a good idea if you can contact your local Member of Parliament, and ask him for his support in this matter, use your postcode to find which MP is the one responsible of the constituents in your area:
http://www.parliament.uk/mps-lords-and-offices/mps/
You can explain him that your husband has been suspended at his job because the HO is not granting you the CoA with right to work and has not answered your request to replace the CoA. Hopefully he will be able to resolve this issue.
I am seeing more and more cases of issue of CoA's with no right to work even in the case of direct EEA family members, it's not scaremongering, but I think it's part of an internal guideline restricting as much as possible the issue of documents allowing to work. Just my humble opinion.
In your case, I think it's the only way you can have your CoA revised. I don't find any legal justification for them to deny you a revised document.
Best Regards,
James.