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Yes, completely wrong form and yes, it would be refused.Which link exactly did she use to apply??
https://visas-immigration.service.gov.u ... ily-routes
this is the link she used to apply
As above.Did the application ask for proof of English and £18,600pa financial requirment?
Yes, It does
IHS is payable for any new application. She cannot use her old IHS number.How IHS has been paid?
She didn't pay the IHS but use the IHS number from the Tier 5 Visa instead.
Lucky it isn't expired or expiring soon.When does her tier 5 visa expire?
The Tier Visa will expire in Sept,2021
She can withdraw before biomterics and get a refund minus a small admin fee. Refunds can take a while. If she withdraws after biomterics, she won't get a refund.Has she enrolled biomterics for the application she has made?
not yet. We discover the mistake the second day the payment was made and therefore we haven't even booked our appointment
Yes.if she's applying the Visa within UK, can she still get a refund?
as there is no refund option inside the application page.
Presumably you mean ukvi and not HMRC. You need to follow the link above. If biomterics have not been enrolled, you should get a refund.When we tried to follow the visa cancelation policy on the HMRC website, it brought us to a form where on the last page of the form it need us to confirm " i understand the application is not refundable following the cancelation " which is contradicting what it said on the HMRC cancelation policy page.