BRP(RC) applications

[cxxr]

Had to revive this thread as reading it made me cry!

Summary:
Wife needed BRP surname changed to married name.
Sent off Application 26th Feb (2013)
Received letter dated 28th Feb.
Received Enrollment invite 14th March.
Enrolled 19th March.

We urgently need to travel 6th April.

I am sick to my stomach because the UKBA is a complete mess!
We can't even speak to anyone, we have no idea what stage of the process is, no one will speak to us! The UKBA don't want to talk about the application, my MP wants to take 6 weeks to respond to my email/fax /letters. Two letters sent to UKBA in croydon. Email sent also.
To add insult to injury bank holiday is 29th March and 1st April!
MP's number no one answers, just leave a message!

I don't know what to do?

We are at the mercy of a complete inadequate and pathetic system where you cant even track a simple application to get a name change!
They have her passport and she cannot go anywhere without it.
They dont even care if you need to travel and the hotline number is useless!! They even have the gaul to state in the guideline, if you need to travel urgently, then call the number, but no one will talk to her about it.

They pathetically say you have to wait 6 months before someone will talk to you, how can they do this?

My wife gave me the ultimatum, if she doesnt get her passport back by next week, I am in the dog house!

[KJdancer]

Had to revive this thread as reading it made me cry!

Summary:
Wife needed BRP surname changed to married name.
Sent off Application 26th Feb (2013)
Received letter dated 28th Feb.
Received Enrollment invite 14th March.
Enrolled 19th March.

We urgently need to travel 6th April.

I am sick to my stomach because the UKBA is a complete mess!
We can't even speak to anyone, we have no idea what stage of the process is, no one will speak to us! The UKBA don't want to talk about the application, my MP wants to take 6 weeks to respond to my email/fax /letters. Two letters sent to UKBA in croydon. Email sent also.
To add insult to injury bank holiday is 29th March and 1st April!
MP's number no one answers, just leave a message!

I don't know what to do?

We are at the mercy of a complete inadequate and pathetic system where you cant even track a simple application to get a name change!
They have her passport and she cannot go anywhere without it.
They dont even care if you need to travel and the hotline number is useless!! They even have the gaul to state in the guideline, if you need to travel urgently, then call the number, but no one will talk to her about it.

They pathetically say you have to wait 6 months before someone will talk to you, how can they do this?

My wife gave me the ultimatum, if she doesnt get her passport back by next week, I am in the dog house!

I certainly hope your wife will understand that this is not in your control. Unfortunately you probably should have waited until you returned from your holiday to submit the name change. They seem to be improving, mine was done at 2 months and some people are getting them back after about 6 weeks now (definite improvement). But no, there is zero transparency with the UKBA and you are at the mercy of the doorbell ringing and the documents being returned.

You can withdrawal the application but it may take longer than a week to receive the passport/old BRP back. They quote 20 working days as the potential wait time.

Think positive... you still have a week and there is a chance you will get everything back in time.

[cxxr]

Thanks,

I got so wound up I emailed the CEO of the UKBA Rob Whiteman and 3 other directors at the UKBA, and got a response from Jonathan Sedgewick (his secretary) and she said she had made contact with the team and asked them to contact us hopefully on Tuesday, I'll give it till 12pm on Tuesday and I'll email him (his PA) back.

Fingers crossed

Had to revive this thread as reading it made me cry!

Summary:
Wife needed BRP surname changed to married name.
Sent off Application 26th Feb (2013)
Received letter dated 28th Feb.
Received Enrollment invite 14th March.
Enrolled 19th March.

We urgently need to travel 6th April.

I am sick to my stomach because the UKBA is a complete mess!
We can't even speak to anyone, we have no idea what stage of the process is, no one will speak to us! The UKBA don't want to talk about the application, my MP wants to take 6 weeks to respond to my email/fax /letters. Two letters sent to UKBA in croydon. Email sent also.
To add insult to injury bank holiday is 29th March and 1st April!
MP's number no one answers, just leave a message!

I don't know what to do?

We are at the mercy of a complete inadequate and pathetic system where you cant even track a simple application to get a name change!
They have her passport and she cannot go anywhere without it.
They dont even care if you need to travel and the hotline number is useless!! They even have the gaul to state in the guideline, if you need to travel urgently, then call the number, but no one will talk to her about it.

They pathetically say you have to wait 6 months before someone will talk to you, how can they do this?

My wife gave me the ultimatum, if she doesnt get her passport back by next week, I am in the dog house!

I certainly hope your wife will understand that this is not in your control. Unfortunately you probably should have waited until you returned from your holiday to submit the name change. They seem to be improving, mine was done at 2 months and some people are getting them back after about 6 weeks now (definite improvement). But no, there is zero transparency with the UKBA and you are at the mercy of the doorbell ringing and the documents being returned.

You can withdrawal the application but it may take longer than a week to receive the passport/old BRP back. They quote 20 working days as the potential wait time.

Think positive... you still have a week and there is a chance you will get everything back in time.

[cxxr]

Extremely please our MP got back to us the next day on Thursday 28th March.
He asked for a doctors note to strengthen the case with the UKBA which we managed to arrange by the weekend.
On Monday bank holiday we sent the email back to the case worker and today we got a response from the UKBA that the case had been "concluded" and the documents will be sent out today by SD - which I'm assuming is special delivery.
The cards are actually produced by the DVLA and should arrive by the end of the week, the day before we fly out. Although, we could risk going without it as we will have the approval letter etc with us.

All I can say is thanks to my MP, who without his influence the UKBA would just sit on it.

[cxxr]

Today we received the BRP!

This whole ordeal has finally come to an end and we can finally travel on 6th April!

Timeline:
26th Feb - Applied
28th Feb - Received Letter
14th March - Biometric Invitation
19th March - Biometrics Enrolled
(sent letters to UKBA 25th, emailed CEO 26th, no replies except Jonathan Sedgwick on 28th)
27th March - Emailed MP
28th March - Received a reponse from caseworker/MP saying he will be happy to help
2nd April - MP wrote a letter to CEO of UKBA
2nd April - UKBA processed and returned documents by Special Delivery
3rd April - Received Documents
4th April - Received BRP (today)

[KJdancer]

Congrats CXXR!! Persistence pays off!

[cxxr]

Indeed, and I advise anyone in a similar situation to get their MP involved ASAP. They are the only ones with enough authority to contact the incompetent UKBA.

P.S
We are flying out tomorrow!

If they can process these things in one day, what the hell are the staff doing?

Congrats CXXR!! Persistence pays off!

[ocforever]

sss

[ocforever]

saa

[ocforever]

Hi, Guys!

I have recently applied for a name change in my BRP.

My Timeline:

03rd April: Applied
05th April: Fee taken
13th April: Acknowledgment letter dated 05/04/2013
15th April: Biometrics Invitation Letter dated 12/04/2013
16th April: Biometrics enrolled
02nd May: Received documents back from UKBA and letter dated 30/04/2013
07th May: Recieved BRP

Less than one month...That's good news.....

Regards to everyone

[adhigadu]

hello friends my wife applied for new Biometric Replacement due to full name change.

She posted it on 5th April 2013. We havent received the acknowledgement yet. Can you please advise if this is common or we should contact UKBA about this.

Thanks

[Dcy]

Dear all;

My wife recently lost her BRP on holiday and below are the timelines for u

Posted Application - 13 March 2013
Acknowledgement Letter Received - 20 March 2013
Biometric Enrolment Letter - 22 March 2013
Biometrics Registered - 22 March 2013
Replacement Biometric Resident Permit received in the post - 19 April 2013

It took us about 5 weeks all in all. After 3 weeks, we started to contact our local MP after reading how it takes MP 2-3 weeks to actually email the UKBA. However we received the replacement BRP before MP did anything.

My advice is;

1) Make sure your application form is properly completed, check over and over again
2) When u get the biometrics enrolment letter, do it asap ie the same day or next day. the longer u wait, the longer the delays.
3) Contact your MP soon and remember MP takes 2-3 weeks to actually contact UKBA.


Cheers

[bjbatra]

Hi All,

Our BRP was stolen - here are the dates for the replacement. Since most of the emails have horror stories, this might be reassuring to those who have applied.

Date application posted - 13 March 2013
Date biometrics taken - 23 March 2013
Date documents returned (main applicant) - 20 April 2013
Date documents returned (dependent) - 22 April 2013
Date of BRP receipt - 22 April 2013

For some reason - although both applications were sent in the same envelope - the UKBA only sent my passport and documents in the enclosed special delivery envelope while my wife's was sent by recorded delivery. This created a bit of a panic since we only found one passport in the envelope and there was no way off getting any info. Thankfully the second passport arrived a couple of days later.

[HopeNew]

Hi,

I got approval letter from UKBA on 15-04-2013.But no BRP.
Wrote to BRP. They responsed saying caseworker will contact me. Why would caseworker contact me? I just need my BRP.I'm 8 month pregnant, i need to make travel arrangements.

[shairee_mashriq]

Dear Friends:

New to this forum................................................

Application BRP (RC).... Change of Personnel Details...
Application Made on :21st May 2013
Fee taken : 28th May 2013
Acknowledgement Letter: 29th May 2013.........
Immigration Status: Indefinite Leave to remain
Biometric Letter ...... Not Received until now................
Replacement BRP(RC) not received..............


I will be grateful if everybody can share their time line to estimate the processing time.

For some reason I don't understand why it says on the acknowledgement letter application type as CRA (Sett) whereas application type is BRP RC..... Any ideas please advise.......

[tier1applicant]

BRP(RC) - UKBA unable to trace application

I submitted a request for change of surname on my biometric residence permit using the BRP(RC) application.

Date Applicaiton Posted: 22/04/2013
Date Application Received: 23/04/2013
Date on Acknowledgement Letter: 24/04/2013
Current status (06/06/2013): UKBA (on the 0870 number) unable to locate my application using the reference number on the acknowledgement letter

Has anyone else had this issue in the past?. I am quite concerned as I have sent quite a few original documents including my passport, BRP and marriage certificate. Does anyone know if there is a phone number or an email id which might be able to confirm the fact that they are atleast working on the application !

[shairee_mashriq]

Dear Tier1 Applicant

tier1applicant
Posted: Thu Jun 06, 2013 8:09 pm Post subject: BRP(RC) - UKBA unable to trace application
BRP(RC) - UKBA unable to trace application

I submitted a request for change of surname on my biometric residence permit using the BRP(RC) application.

Date Applicaiton Posted: 22/04/2013
Date Application Received: 23/04/2013
Date on Acknowledgement Letter: 24/04/2013
Current status (06/06/2013): UKBA (on the 0870 number) unable to locate my application using the reference number on the acknowledgement letter

Has anyone else had this issue in the past?. I am quite concerned as I have sent quite a few original documents including my passport, BRP and marriage certificate. Does anyone know if there is a phone number or an email id which might be able to confirm the fact that they are atleast working on the application !

The Only way to chase your application is to write a letter to them on the address given on the guide for the speicific form you filled or on the address given on the acknowledgment letter.
now days nothing else you can do to track your application and it takes 2 weeks before you get any response if you are lucky.... and if you are not you have to be patient.....

[mmpark]

Hello Everyone,

I submitted an application for a change of surname. My timeline is as follows:

Application sent by Special Delivery post on 3rd of May
Biometrics invitation letter received on 20th of May
Biometrics given on 21st of May

Since then I have not heard anything. I asked the person who took my biometrics how long it would take for them to get my biometrics. He said the biometrics were sent immediately but that UKBA would respond within 3 weeks. Tuesday will be three weeks and something tells me I will not hear anything from them. Reading all of the information on here, I skipped trying to contact them and went directly to emailing my MP. That was yesterday morning so hopefully on Monday I will get a response from my MP.

I am at the desperate stages now as myself and my husband are due to fly out on the 26th of this month to go see my family that I haven't seen in years. This trip is the last time everyone will be together so it means a great deal to me. I can't believe these people can mess us around so much. These are our lives, they're holding our identification. We are powerless to go anywhere and do anything to make them return our things. It's so frustrating. I just want to see my family. I will post again when I receive my documents. Good luck to everyone.

[shairee_mashriq]

Hi... To everybody....................................No News on My End.........

Once again my timeline given below
Application BRP (RC).... Change of Personnel Details...
Application Made on :21st May 2013
Fee taken : 28th May 2013
Acknowledgement Letter: 29th May 2013.........
Immigration Status: Indefinite Leave to remain
Biometric Letter ...... Not Received until now................
Replacement BRP(RC) not received..............

Anybody on this forum with any news please update us

[tier1applicant]

BRP(RC) - UKBA unable to trace application

I submitted a request for change of surname on my biometric residence permit using the BRP(RC) application.

Date Applicaiton Posted: 22/04/2013
Date Application Received: 23/04/2013
Date on Acknowledgement Letter: 24/04/2013
Current status (06/06/2013): UKBA (on the 0870 number) unable to locate my application using the reference number on the acknowledgement letter

Has anyone else had this issue in the past?. I am quite concerned as I have sent quite a few original documents including my passport, BRP and marriage certificate. Does anyone know if there is a phone number or an email id which might be able to confirm the fact that they are atleast working on the application !

Further to this post I emailed the MP and received a response dated 10th June advising me that he will follow up with UKBA. On 15th I received a letter from UKBA advising me to submit biometrics - letter dated 13th June! Glad they still have my docs and the application is progressing! (I noticed that the case reference number on the biometric letter was different from the initial acknowledgement, so perhaps this is the reason they were unable to track the applicaiton on the enquiry line)

[neutron]

Hi everyone.
Need some advice.

So I wanted to apply for a biometric resident replacement card due to a name change, but my passport is not changed to reflect the new name but I have a deed poll reflecting my name change. Will my application be seen as valid?. Also do i have to sent in my old passport with the application or just BRP card and deep poll to reflect the change?

I have ILR

[shairee_mashriq]

Breaking News .....................News..............Breaking


Application BRP (RC).... Change of Personnel Details...
Application Made on :21st May 2013
Fee taken : 28th May 2013
Acknowledgement Letter: 29th May 2013.........
Immigration Status: Indefinite Leave to remain
Biometric Letter ...... Received on 20th June 2013
Replacement BRP(RC) Looking forward to it

[shairee_mashriq]

Dear friends
Please share your timeline to update this forum.
My timeline is same
Application : may2013
acknowledgment 29 may 2013
bio.etric 20 june
brp.......waiting

[shairee_mashriq]

Dear Friends

Share you timeline.......... As this forum is dying nobody is writing their time line...........

Any silent observers please come forward your silence is not helping anybody

[npd]

I applied for change in personal details.
my timelines:
Application posted by special delivery:03 July 2013
Biometric enrollment letter received dated 11 July 2013:13 July 2013
Biometric done on 13 July 2013
still waiting for the documents...

any new updates from anyone?