binbin wrote:Raj86 wrote:U should get ur passport within 2 weeks that's what I have notice with other people's application so I won't worry to much it's a good sign
thank you for your reply.
the problem is new fresh 10 working days count starts following each update, I have called the helpline twice after each update. the answer is wait for 10 days, but never get 10days!
What do you mean "a fresh 10 working days start each time you call the helpline?"
That is not right. Who told you that?
The online checker should have one "
Decided date" on it continuously. My wifes was 13 July. Even when I was checking on 31st July it still said decision made 13th July. Once 10 working days have passed from "
decided date" if you have not heard anything then you should seriously begin to worry!
If your "decided date" was 26th July as per online tracker, I would start worrying now because by my count, working day 10 was today. That is unusual.
If you do not get anything from the collection office tomorrow morning, I advise you call the helpine and ask for it to be escalated immediately. That is what we did. Problem is that they will tell you it takes 15 working days to respond. So, that is your Vignette validity practically gone!!
Don't expect an email to your MP to work on its own. They get hundreds of emails, could take them weeks to read yours.
1) Send them an email with all your application details in and the escalation case number
2) Go on Facebook, find their page and telephone number and
call them when 12 working days have elapsed - Friday - if you have still heard nothing.
3) It probably will not be the MP you speak to directly but their back office staff, they have the same authority, if they are not helpful, ask to be given a time to speak to the MP without delay.
You must tell them that
"I am experiencing great difficulty with a government department, the home office"
"I applied for a spouse visa for my wife
and have received the decision made email on --/--/--"
"I understand from online forums that a few people whose visas were granted have received virtually completely expired vignettes and normal time for the decision to be sent is 6 - 8 days, not working days, days"
"I am deeply concerned that should our application have been approved, my spouses vignette will expire before the passport is returned."
"Would you please intervene in this matter on my behalf and escalate in order to prevent this happening to me"
"I have sent you an email with all the details but I understand you are busy and if you have not seen it, I am happy to provide them now"
This exact situation happened to me and my wife. She got her passport back today - vignette 21st July to 20th August!!
Just think what might have happened if I had not contacted my MP directly on Friday and instead waited the 15 working days for the escalation. My full account is on my thread here (page 3)
immigration-for-family-members/spouse-v ... 38-40.html
I honestly believe they have a lot of new staff who are inexperienced and are not doing things properly. Mistakes are being made and you and everybody else should be aware of this.
Only your direct action will prevent another farcical situation from developing.
Good luck
Simon
