Home OfficeZambrano_ombudsman wrote: ↑Tue Jan 21, 2020 4:32 pmLINK TO THE COMPLAINT FORM CREATED BY THE HOME OFFICEmubashir1981 wrote: ↑Sat Jan 18, 2020 10:23 amZambrano_ombudsman
can you plz share any complaint template. due to poor English i am finding difficult.
Thanks
https://assets.publishing.service.gov.u ... s_form.pdf
LINK TO THE HOME OFFICE ADVICE ON HOW TO COMPLAIN ABOUT THE HOME OFFICE
https://www.gov.uk/government/organisat ... -procedure
Tell us as much information about yourself as you can. This will help us to find the information relevant to your case, and to contact you about it. The information you should provide is listed below:
- your contact details. It is important you include your address and phone number as we may contact you to resolve your complaint by phone or to request further information
- the names of the applicant/ original complainant if you’re completing this on behalf of someone else. We must have written authority to disclose information about another person’s case
- full details of the matter you’re complaining about, including times, dates and locations
- the names or identifying numbers of any staff you’ve dealt with
- details of any witnesses to the incident, if appropriate
- copies of the relevant letters or papers
We can only accept complaints in English and Welsh.
- details of any reimbursement issues including papers and receipts to support your claim
Direct communications unit
2 Marsham Street
London SW1P 4DF
[insert date]
Dear Home Office,
I write to complain about the time the Home Office has taken to process my EU Settlement Visa (Zambrano carer) application.
Timeline
[insert date] I applied to the scheme.
[insert date] I received a Certificate of Application.
As of today, I have not received a decision on my application.
I accept applications by Zambrano carers are more complicated than EU citizen applications, in part because they are paper based.
I also understand enquiries are required on occasions.
Your need to make further enquiries and the derived EU status of Zambrano carers are factors that do not account for the difference in service standards between EU citizens and Zambrano carers.
Specifically, if EU citizens can receive a response within a 5 day target, Zambrano carers should receive receive a response within weeks.
The length of time for EU settlement paper applications makes it difficult or impossible to find work because employers fear being fined for employing people not entitled to work. This can and does lead to significant hardship for many families.
Applicants are prevented from travelling abroad for significant periods and this can lead to hardship particularly as requesting the return of a passport in emergency leads to the application being 'withdrawn'. I feel this restricts both my freedom of movement but also that of my British citizen partner.
All applicants have a right to be treated in a fair, considerate and timely manner which the Home Office is clearly failing to do at present. Why is it taking up to six months to complete applications that take minutes to process? What steps are being taken to improve the standards of service? Is it acceptable to use minimum standards as targets?
I intend to complain to my Member Of Parliament - and eventually, the Parliamentary Ombudsman, should I not receive a decision forthwith.
I await your response with interest!
Yours sincerely
[insert name]
https://www.gov.uk/government/organisat ... -procedure