ILR Via Legal advisor

[zCIO]

Greetings all, asking for a friend:
He did his ILR application via Legal advisor. The legal advisor added on the application form that my friend can not be reached by phone or email. Now the legal advisor has been ill for over a month (he runs a one man show so no proper staff). And is not reachable. What means does my friend have to follow up on his application (skilled worker straight forward case, but no priorty service). He has the appointment letter for the biometrics and the application used to apply for ILR.
i told him to try create an evisa account and to keep seeing the status. would this work?

[zimba]

They may contact the UKVI via their phone line to enquire about the status of the application