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6. Contact and complaints
If you need help
If you would like more information or help filling in your form, contact us by email subjectaccessrequest@homeoffice.gov.uk.
You can also contact us by emailing subjectaccessrequest@homeoffice.gov.uk if you:
have a query about making a subject access request
have a query about a subject access request you have made or received
Customer survey
After you have made your application, we will send you a link to complete an online survey. Your feedback will help us understand how we can improve our service.
Making a complaint
Email customer services at subjectaccessrequest@homeoffice.gov.uk. to seek resolution through the Home Office complaints procedure.
If you are not satisfied, you can contact the Office of the Data Protection Officer (ODPO). The ODPO investigates complaints in relation to suspected or identified breaches of subject rights under the Data Protection Act 2018. This includes subject access rights.
You should email dpo@homeoffice.gov.uk if you want to:
complain about the processing of your personal data
complain to the Home Office Data Protection Officer
You will need to provide:
your reference number
the date the original request was made
information on how you made the request, for example online or by post
The ODPO is unable to provide updates about outstanding subject access requests.
Information Commissioner’s Office (ICO)
The ICO adjudicates on individual complaints. Individuals have a right under section 165 of the Data Protection Act to bring a complaint to the ICO.
However, the role of the ICO remains as a regulator, not an ombudsman. More often, the ICO use complaints to help build up a picture of a data controller’s general compliance which will then inform decisions as to whether we need to take more formal enforcement action.
Complain to the ICO.
Find details of which personal information is held and processed by the Home Office.