My fiancé lives in Iran and has to travel to Turkey to collect the decision. I haven’t got a number for TLS Contact. I’m so confused!

Hello all, Please forgive me if I am on the wrong thread, I’ve only just signed up today. Has anyone received a message from the visa centre(TLS) saying that ‘your passport and documentation are ready for collection’ only to find that this is not the case? I contacted my MP to confirm this but she re ...