We applied for PR on the 6th of May this year, the application was for myself my husband and 2 kids. It was a pretty straightforward case didn't really expect any issues. But then... HO tried to take the money and the bank refused payment on suspicion of fraud. Once we realised this I called the immigration help line to ask for advice. I was told to send another request for payment to the same address where I send the papers the first time and to include another payment sheet inside. I did that and after a few more days HO successfully took the payment.
At this point I believed that everything is back on track and we only have a delay of maybe a week. But again...after 5 or 6 weeks I received the papers through my post with a rejection letter saying that the application was refused as they could not take payment
. And after a few more days a letter saying this is all an administrative error and to send papers back and the case will be reinstated. I send them back on the 26th of June. Problem: Holiday booked and paid for 24th of July passports not returned. I send the papers 3 months before my holiday allowing pleeenty of time for papers to come back, or at least the passports. I filled in the return documents form on the 4th of July and then after the 10 infamous working days the 'where are my pepers' form. I contacted the local MP and he didn't get very far either. Apparently there is no one anyone can speak to find out where are the passports. It's like you send them and they go in a bloody black hole.
Rant over, If you have any word of wisdom or advice I would be very happy to hear. But please please do not tell me how wrong I was to send the papers back a month before my holiday, I already beat myself up for it.
Thank you,
Dana
