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Zuly1820 wrote:Hi lindadarkwa,
Here's the international visa enquiry service contact details:
By phone
Telephone: 00 44 203 481 1736
Monday to Friday, 24 hours
Calls cost £1.37 per minute on top of your standard network charges.
By email
Email UK Visas and Immigration.
Emails enquiries cost £5.48. You won’t be charged for any follow-up emails about the same enquiry.
You’ll get a reply to your email within 2 days, except on Saturdays, Sundays and UK public holidays.
Hope this helps!
Update on my situation: a month since the decision has been made haven't received passport yet nor any confirmation email! Called and was told that the process has been escalated and I should just wait until an email is sent to me!
What action can we take If I was advised that I should hear something after 15 days, however nothing is done and whenever I call to follow up (after 15 days) they keep saying we have escalated and you should wait another 15 days from current call before contacting again?
All the best!
Hi Raheela,Raheela samar wrote:hi everyone,
i am pleased to tell all of you that today i recieve my passport along with EEA family permit.feeling relaxed
congratulations !!Raheela samar wrote:hi everyone,
i am pleased to tell all of you that today i recieve my passport along with EEA family permit.feeling relaxed
Hi Raheela,Raheela samar wrote:hi everyone,
i am pleased to tell all of you that today i recieve my passport along with EEA family permit.feeling relaxed
Hi Faisal,faisal3100 wrote:Hello everyone,
I have one question. Does VFS global also take original documents with your EEA application?
Actually, last time when my wife submitted her EEA family permit application in VFS Lahore, Pakistan. They did not take the original document including "Nikah nama" (marriage certificate). She was told it is not required but when she got the refusal letter it was mentioned that she did not submit the original Nikah nama (Marriage certificate).
If they take the original documents then what should I do in this scenario and will they return the original documents with passport or before that?
Your answer/ suggestions will be highly appreciated. Thank you!
Note: I am not resided in UK or have worked in UK. We are applying from abroad.
-Faisal
Hi ZulyZuly1820 wrote:Hello everyone!!!
After 80 working days, £70 pounds spent on calls and emails, weeks of stress and anxiety my husband finally received his family permit on Friday!
Cannot express how happy we are and how easily we forgot about all the stress!!
Here's my timeline:
Applied Mumbai North VFS in India.
Application submitted online: 6 March 2017
Biometrics submitted at Visa Centre: 21 March 2017
Sheffield received process email: 22 March 2017
"Not straightforward" email: 04 April 2017
Application decided: 13th June 2017
Email from VFS Application Centre in India saying application has been received by them and will be sent by courier service: 12th July 2017
Picked up passport from local Bluedart Courier: 14th July 2017
I'm happy to provide any further info or help you guys require.
I also would say once 90 days have passed (current processing time) keep contacting the international enquiry service!
Thanks for sharing your stories and all the support and help - it makes a huge difference!!! This forum is amazing!
Soon will be here with EEA (FM) queries loool! But until then all the best everyone!
Zuly
Hi ZulyZuly1820 wrote:Hi Faisal,faisal3100 wrote:Hello everyone,
I have one question. Does VFS global also take original documents with your EEA application?
Actually, last time when my wife submitted her EEA family permit application in VFS Lahore, Pakistan. They did not take the original document including "Nikah nama" (marriage certificate). She was told it is not required but when she got the refusal letter it was mentioned that she did not submit the original Nikah nama (Marriage certificate).
If they take the original documents then what should I do in this scenario and will they return the original documents with passport or before that?
Your answer/ suggestions will be highly appreciated. Thank you!
Note: I am not resided in UK or have worked in UK. We are applying from abroad.
-Faisal
Usually your wife has to provide all the original documents and then everything is scanned and sent to the UK. However if they do take any documents they should be returned with the passport.
It's always good to make a list of the documents that you have submitted so that they can cross check what you say you have submitted and what the Visa Application Centre has sent them. When I applied for the first time I found some inconsistencies. The centre took 2 photos and kept them and said to my husband that the remaining will be scanned. From the rejection letter it seemed like only two photos were received. So it's all a bit weird especially with India where they are not very process based and tend to do things in their own way. Not sure how things are in Pakistan.
It's unlikely that they would keep the original Nikah Namah because it's a very important document and may easily be misplaced. Everything should just be scanned.
Also take your refusal letter to the centre and show them that the Nikah Nama is required indeed and that they are obliged to scan all the documents you want to send through to support your application!! With my husband it was the same thing - they kept saying this is not required, that is not required! But you are allowed to submit as much evidence of your relationship as you deem necessary!
All the best
Hello Degtom,degtom wrote:Congratulations, Zuly1820! Enjoy your reunion with your husband!
Is Residence Card your next application or Spouse visa?
Faisal,
My documents were scanned in front of me at VFS Singapore. I offered my original marriage certificate issued in Singapore but the lady said a copy will suffice and she certified it as a true copy witnessed by VFS there and then with a stamp on the photocopy.
Only my current passport and old passports were taken in as the original documents. They also gave me a checklist to tick the items I have submitted (indicating originals or copies), but no other confirmation of items scanned or received.
I was also told to have my biometrics taken on that day and did so.
Aside from VFS informing me my documents have been sent on to UKVI last week, I have not heard anything else yet directly from the Sheffield section.
Hope this helps shed some light on the process I have experienced so far. Good luck with your second application!
Raheela samar wrote:hi everyone,
i am pleased to tell all of you that today i recieve my passport along with EEA family permit.feeling relaxed
Zuly1820 wrote:Hello everyone!!!
After 80 working days, £70 pounds spent on calls and emails, weeks of stress and anxiety my husband finally received his family permit on Friday!
Cannot express how happy we are and how easily we forgot about all the stress!!
Here's my timeline:
Applied Mumbai North VFS in India.
Application submitted online: 6 March 2017
Biometrics submitted at Visa Centre: 21 March 2017
Sheffield received process email: 22 March 2017
"Not straightforward" email: 04 April 2017
Application decided: 13th June 2017
Email from VFS Application Centre in India saying application has been received by them and will be sent by courier service: 12th July 2017
Picked up passport from local Bluedart Courier: 14th July 2017
I'm happy to provide any further info or help you guys require.
I also would say once 90 days have passed (current processing time) keep contacting the international enquiry service!
Thanks for sharing your stories and all the support and help - it makes a huge difference!!! This forum is amazing!
Soon will be here with EEA (FM) queries loool! But until then all the best everyone!
Zuly