ukvisupport@mailgb.custhelp.com
this is their email address , you don't need to pay , they actually replied my email without paying 5.45 sterling .
you can try . I emailed them 3 times and one time from another email account. They replied .
don't waste your money . ANYWAYS they wont change wt they are going to say
they said..." you case has been REESCALATED urgently on 29/09/2017 ...but I received this mail on 31/09/2017. I forgot to check my another email account. anyways they keep tracking of their escalation.
escalation= they remind ECO officer that application is pending...thts it
they are just call centre and they don't really push you applications to top.. so practically nothing we can do