Brp card URGENT

[LadyMoroccan93]

Hello Dear members;
I've applied for a uk spouse visa and my visa has been granthed, i came to the uk after twoo days i went to the 2 post offices to see if they got my Brp card and they asked me for a letter that has the post office i should go to the thing is the day that they asked me to come to collect my passport in my country they didnt give me no letter inside the package only my passport.
Now i dont know what to do and where to go and how to get this letter, i read that i should get my Brp card before the 10days tht i come to the uk.

[metanoia]

Your application form will have the location of post office you would have picked at the time of online application submission.

Alternatively you can contact UKVI either by phone or email and ask for the letter.

[LadyMoroccan93]

Hello Dear Members;
I've applied a uk spouse visa, after months I've received a message to go to collect my passport from the agence, I've collect my package but inside with my passport didnt find no letter of the decision bt my visa was approved the problem is when i travelled to the uk, i went with my husband to many post offices to see if they have my brp card. I came early before the date of the expiry of my visa. They asked me there for the letter but the Home office didnt send me no letter with the passport I emailed them and told them about the letter and They sent me this message below ( On the 16th March 2018) they said 10 working days and still waiting and today is 23rd March, does anyone knows which company they normaly send the courrier with? Or any Idea
Thanks in advance

[iThank you for your enquiry.

Please be advised the Biometric Residence Permit (BRP), was not successfully collected from
Post Office - ***************
**********
*********
As a result, they have returned the BRP to us. We are unable to stop the return at this stage.

Please reply giving us the full delivery address, including post code, to ensure we have the up to date details correctly recorded, along with a contact telephone number at which you can be reached.

Please ensure you include all of the following information in your reply email:

Applicants Full Name
Date of Birth
Nationality
Passport Number
Case Reference Number
Original address for delivery (including postcode)
Full new delivery address (including postcode) if you would like us to arrange delivery to a new address.
Please also be advised that your new delivery address cannot be a post office.

We will try to arrange redelivery of the BRP within 10 working days of receiving your reply.

You are reminded you will need to be available in person at the address in order to receive the BRP and will be required to produce valid identification (such as passport, driving license or bank card) and a signature to confirm receipt of the package.

We advise travel arrangements should not be made until after the BRP has been received.

Thank you[/i]

[CR001]

They sent me this message below ( On the 16th March 2018) they said 10 working days and still waiting and today is 23rd March, does anyone knows which company they normaly send the courrier with? Or any Idea
Thanks in advance

Did you send HO the information they asked for in the message?

10 workings is not passed yet.

DX Couriers deliver BRP cards.

[LadyMoroccan93]

They sent me this message below ( On the 16th March 2018) they said 10 working days and still waiting and today is 23rd March, does anyone knows which company they normaly send the courrier with? Or any Idea
Thanks in advance

Did you send HO the information they asked for in the message?

10 workings is not passed yet.

DX Couriers deliver BRP cards.

YES i did send them the information, I emailed the DX , I gave them my full name and the adress they said they have nothing on there System.
Only 4days left for the finishing of the 10 days
The thing is i need to book a ticket and travel and also need necessary my brp cz The House people are asking for my card they said i cant stay here untill I have my brp card...