british citizenship

[broask]

Hi. My name is gabriel and in 2017 octomber ive applied for the neutralization procces. in january 2018 ive been refused as i didnt have the permanent residence card even though ive sent it. the problem i had is that i had my surname changed as i got married so the document was on the old name. in january ive applied for reconsideration sending all my documents and the the paper that i wrote explaining to them what happend this time including a copy of my daughters birth certificate that shows clearly my old name and new one. also in the documents i had payslips statement in both names, also my trinity diploma was on the old name and the other exam on the new one. its been 4 months and no response even though they took the money from the account. should i call them or should i wait? also i need to go holiday back home and im scared to ask for my id as i think they might refuse my application for that. please advise thanks.
( i had exactly one year and a bit after my residence came and i had all the documents needed including my marriage certificate and both test past i think with good standard a i took BB for the trinity exam and also the history test i knew all the answer)

[cyclina1]

reconsideration has no time frame so it could take long. Even you email them or call them they will just reply you that things are in progress.

[broask]

Thank you for replying. Hopefully they will understand is the same person.