Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?
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symo85 wrote: ↑Thu Feb 28, 2019 12:41 pmType of application: UK Ancestry SET(0) & SET(O)-Partner (Super Priority)
Online application submission date: 24 February 2019
Documents uploaded online: 24 February 2019
Biometrics appointment date and location: 25 February 2019, Croydon 08:30
Default Confirmation email received: none, only confirmation was the Sopra Steria lady confirming it had been successfully submitted
Approval Email/Letter provided: waiting
Question regarding the https://www.gov.uk/prove-right-to-work website. I don't have a BRP, only an original visa in my passport. I'm guessing I can't use this website? And there's probably no way to find out what the BRP number will be? (i.e. if you lost your card, there's not a site to find out what the number is?)
guys just received my refund good luck to all who are still waitingsurfsumi wrote: ↑Fri Mar 08, 2019 10:47 amHi,Ksinghglasgow wrote: ↑Thu Mar 07, 2019 2:57 pmFLR(M) - Paid Super Priority
Online Submitted - 27/01/2019
Appointment attended at Glasgow centre - 11.00 am on 06/02/2019
Decision via email - 02:10pm on 07/02/2019
Grant letter by post - 09/02/2019
BRP - missed delivery on 11/02/2019 rescheduled and received on 12/02/2019.
send email for refund at complaints email address on 17/02/2019 and also wrote to charging team on 26/02/2019 sent via special delivery.
Refund back on 27/02/2019 automatically in card.
Thanks
KS
Glad to hear that you got your refund..would you please share the charging team address & complaint email address if you could? I'm waiting more than a month for promised refund. thanks again.
I have escalated it twice now but still nothing, the lack of communication is so frustrating.katelynnbaba wrote: ↑Fri Mar 08, 2019 10:37 pm
Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?
holycow wrote: ↑Sat Mar 09, 2019 8:49 pmI have escalated it twice now but still nothing, the lack of communication is so frustrating.katelynnbaba wrote: ↑Fri Mar 08, 2019 10:37 pm
Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?
-----------siolog wrote: ↑Fri Jan 11, 2019 3:49 amvibe123 wrote: ↑Thu Jan 10, 2019 3:36 pmGreat news ! Can you please tell us what escalations you did ?siolog wrote: ↑Thu Jan 10, 2019 3:08 pmHello Everyone,
Thank you everyone for the information shared here. It does help a lot!
I received my approval email today.
My Application Timeline ILR (SET O - Tier 2) SUPER PRIORITY (Switched employer this year)
Submission on: 05/12/2018
BRP Appointment @ Manchester Library on: 11/12/2018
Approval Email: 10/01/2019 @2:30pm
I wish everyone still waiting good luck
Hello @vibe123 Just to make it more detailed
My Application Timeline ILR (SET O - Tier 2) SUPER PRIORITY(Switched employer this year)
Submission on: 05/12/2018
1st Email Correspondence: 06/12/2018Biometrics Appointment @ Manchester Library on: 11/12/2018Thank you for your application to the Home Office. Your application has been received and is being considered.
It may take up to six months to make a decision on your case. If we are unable to process your application within six months we will tell you as soon as possible.
2nd Email Correspondence after Biometrics appointment (weird!): 18/12/2018Escalated on: 19/12/2018 after receiving the above emailFollowing your recent Settlement application you will have received a biometric notification letter with instructions for providing your biometric data (scanned fingerprints and photograph). It informed you that you had 15 working days from the date on that letter to have your biometrics taken.
If you have already provided us with your biometric data for this current application, please ignore this email notification.
b]3rd Email Correspondence:[/b] 20/12/2018 (after escalation)4th Random Email Correspondence: 07/01/2019Thank you for contacting UKVI Contact Centre.
Our records show your application is still being processed.
We are unable to advise when a decision will be made but you will be notified in writing once made.
We are sorry we cannot be of further assistance at this time.
(My guess would be this was the day a caseworker started working on my application)Approval Email: 10/01/2019 @2:30pmWe are emailing you to confirm that your recent Home Office application is still under consideration and we expect to make a decision within 6 months of the date of your application, which is our service standard. If we are unable to process your application within 6 months we will tell you as soon as possible.
Not sure. I applied through the 5 year spouse route. I thought it’s pretty straightforward. Have you tried getting in touch with your local MP?katelynnbaba wrote: ↑Sun Mar 10, 2019 9:09 amholycow wrote: ↑Sat Mar 09, 2019 8:49 pmI have escalated it twice now but still nothing, the lack of communication is so frustrating.katelynnbaba wrote: ↑Fri Mar 08, 2019 10:37 pm
Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?
How are you able to escalate twice ? The guy who picked up the phone at UKVI told me I was not able to escalate the second time as I need to wait for 30 days! Was your case straightforward ? Which category of settlement are you applying under?
poppingweasels wrote: ↑Fri Mar 01, 2019 3:42 pmSo, 2 weeks on and I'm still waiting...
Application: Extension to Tier 2 (General) Visa - Change of Employer
Application made: 13/02
Appointment at Croydon/Biometrics Submitted: 16/02 12.00pm
1st call to Home Office: 22/2 - hung up on me
Lawyer's call to Home Office: 25/2 - told that a decision would be made in 3-5 days
My lawyer will be issuing a formal complaint today.
poppingweasels wrote: ↑Mon Feb 25, 2019 9:37 amHi Sear,sear wrote: ↑Sat Feb 23, 2019 11:46 pmHave you received a decision yet?
poppingweasels wrote: ↑Fri Feb 22, 2019 4:28 pmHi guys,
Reading the posts on this thread has really helped as I'm anxiously waiting for the outcome of my Tier 2 (General) Visa application (Extension of Tier 2 from inside the UK). Thanks all for sharing your experiences and it really seems to be so inconsistent!
Application made: 13/02
Appointment at Croydon: 16/02
Lady who processed my documents in Croydon said that I should expect a decision on Monday/Tuesday (18th or 19th). Haven't received anything to date.
Tried ringing the UKVI call centre and once I was put through to someone and she asked 'How can I help' - then hung up as I was talking! Bit ridiculous!
No, unfortunately no decision yet...anxiously waiting and hoping it'll arrive early this week.
EddieSpeaks wrote: ↑Tue Mar 05, 2019 5:21 pmAttended Set (O) application for my family of 3, Super Priority Service at Croydon (as no appointment was available for weeks at the Chelmsford center 5 minutes away from my home) on March 1st (Friday), had scanned everything and submitted and document check came back asking me to move my passport scans to Proof of Application section on 27th February. I did so.
While at the centre - I was asked to choose desk biometrics, who were very nice and calm and asked to take pictures and biometrics, along with signature. said everything was fine. I asked if they would check my documents, and they said since I had used the service nothing was needed - unless I thought I'd forgotten something. left in 20 minutes, wait was just half an hour. we head back home.
Next day at around 11:30 (time of my appointment) I get this email.
I realized I had forgotten to upload this (hate myself for that) and I immediately replied to the email as well as uploaded February and January payslips to the UKVCAS portal. I got generic auto responses, but it's Tuesday (3 days) now and I'm yet to hear back. I'm shocked that the document check service didn't catch this neither did the staff at Surinder Singh route. I was very anxious, but after seeing the others plight I'm a bit better, could anybody advice me on the next steps for this? how long should I wait before I make the next move? who can I call or email?Dear --------------
Thank you for your recent Super Priority ILR application.
Unfortunately we need further information before we can make a decision on your application. We need the following information in order to move forward with the application:
1. Your most payslip. This must be dated no earlier than one calendar month before the date of the application,
Please reply by return email should you wish to email a response.
Your application will be placed on hold for 5 working days awaiting a reply at which point a decision will be made with the information we currently hold.
Regards
-----------
-------------------
Work, Study and Sponsorship
Work Team 2
Tier 2 Casework
Visas & Citizenship Operations – PBS & Citizenship
Level 2, Vulcan House (Iron)
P.O. Box 3468
Sheffield
S3 8WA
My working days: Tues, Wed, Thurs
Thanks!
Hello @RAJAJOB,RAJAJOB wrote: ↑Mon Mar 11, 2019 12:39 pmHello all,
This forum is absolute treasure for UK Visa and Immigration queries. I thought I would like to share my experience.
Application type : SET (0) - Main applicant.
Previous Visa: Tier-2 General
Submitted online application on 28/02/2019
Appointment type : Super Priority - Sopra services at Coventry Central library
Fees paid : 3018.20 £ + 100 £ for Sopra services.
Appointment Date : 08/03/2019 ( Friday 12:00 pm)
Arrived 10mins before appointment time. Already attached the supporting documents to the online UKVCAS portal. No photocopies required, however your appointment letter to be printed and kept in handy. the barcode on the appointment letter is important to enable the UKVCAS officer to start your case.
1.Checked my latest passport and BRP card.
2. Asked me to do the biometrics in the cabin
3. Digital photo was taken whilst Bio metric.
4. No additional fees paid.
5. Officer went through the check list and confirmed again with me that all the documents are original and attached correctly to the login page.
6. She also confirmed that I will receive my decision in email within 24hrs as I have selected Super Priority service.
I waited saturday and sunday, no email or letter regarding the application.
On Monday 11/03/2019 - I received email saying my application is successful and BRP will be delivered in due course.
My expectation was to receive decision by Saturday itself - as we paid 610£ extra. Bit disappointed on that bit. But other than this, I am happy with the new services.
For what it's worth, I got a similar email at the 24hr mark, saying it 'wasn't possible' and something about raising 'exceptionally complex issues' (though nothing about what that was or whether they were checking things etc); I too replied with an offer of contact/asking whether they needed anything further and also got the response that they didn't and couldn't give me a timeframe. This was all the first week of Feb (biometrics 5 Feb, Birmingham). I've still not heard anything back, and any escalation attempts/queries have not helped, have just been told they can't say when it'll be decided and generic emails saying 'as soon as possible'. They are supposed to give my MP a response about her inquiry (12 or 13 Feb) today or tomorrow - I will let you know if it's worked. Personally, I'm hoping 'exceptionally complex' is just an excuse for being too busy. All the best to you, try not to stress (easier said than done, I know) and do consider asking your MP to query it.engrwaseem85 wrote: ↑Tue Mar 12, 2019 11:17 amSubmitted my super-priority Set (O) application on 1/03/2019 as my first tier 2 visa was issued on 27/03/2014. I attended a biometric appointment at Cardiff UKVCAS center on 11/03/2019 at 9:00 am. I was hoping to receive a decision within 24 hours, but this morning at 8:30 received an email that my application has raised exceptionally complex issues and would require further time to thoroughly consider my case ......
I thought my case was straight forward as I have spent my all 5 years with the same sponsor on a PhD level job.
After replying to the email that please let me know if you need any document, etc.
the case worker replied that there is nothing to worry about as they have to check something with another department but can't tell how long it will take.....
On my hand, it is assuring that they said there is nothing to worry about but on the other hand, it is mentioned that they need to check something with another department, so don't know which department and what they are checking.
Anyone else with a similar experience?
Thanks speckycanuck for sharing your experience. This is not a good news if they are delaying this for that long. Sure, I will wait until the end of this week and will then write to my MP.speckycanuck wrote: ↑Tue Mar 12, 2019 1:57 pmFor what it's worth, I got a similar email at the 24hr mark, saying it 'wasn't possible' and something about raising 'exceptionally complex issues' (though nothing about what that was or whether they were checking things etc); I too replied with an offer of contact/asking whether they needed anything further and also got the response that they didn't and couldn't give me a timeframe. This was all the first week of Feb (biometrics 5 Feb, Birmingham). I've still not heard anything back, and any escalation attempts/queries have not helped, have just been told they can't say when it'll be decided and generic emails saying 'as soon as possible'. They are supposed to give my MP a response about her inquiry (12 or 13 Feb) today or tomorrow - I will let you know if it's worked. Personally, I'm hoping 'exceptionally complex' is just an excuse for being too busy. All the best to you, try not to stress (easier said than done, I know) and do consider asking your MP to query it.engrwaseem85 wrote: ↑Tue Mar 12, 2019 11:17 amSubmitted my super-priority Set (O) application on 1/03/2019 as my first tier 2 visa was issued on 27/03/2014. I attended a biometric appointment at Cardiff UKVCAS center on 11/03/2019 at 9:00 am. I was hoping to receive a decision within 24 hours, but this morning at 8:30 received an email that my application has raised exceptionally complex issues and would require further time to thoroughly consider my case ......
I thought my case was straight forward as I have spent my all 5 years with the same sponsor on a PhD level job.
After replying to the email that please let me know if you need any document, etc.
the case worker replied that there is nothing to worry about as they have to check something with another department but can't tell how long it will take.....
On my hand, it is assuring that they said there is nothing to worry about but on the other hand, it is mentioned that they need to check something with another department, so don't know which department and what they are checking.
Anyone else with a similar experience?
Prasath88 wrote: ↑Wed Mar 06, 2019 8:56 amSuccessful Tier 2 to ILR
My time line ..
1. Applied On 1 mar 2019
2. Biometic on 05.03.2019 (9:00 appointment ..reached at 9:30 finished everything by 9:55).
3. Got Confirmation email today at 08:15
Documents Submitted:
1. Passport Copy.
2. Visa copy (biometric card).
3. 6 month bank statement.(merged into a single document)
4. 6 month pay slip.(merged into a single document)
5. Absence letter from my current(forseeable future) and previous employers.
6.Life in uk test.
7.Masters Degree Certificate.
8.Consent form.
I had a salary Increase 9 months ago from 32000 to 36000
Prasath
Hey there I applied on the 20/02/19 super priority and I am still waiting for my brp card. been calling UKVI so much they know my name. I got a call from HO on 27th Feb. telling me there was a glitch and I would get a refund and the card as soon as possible but it has been radio silence still, I also need to travel in may and escalated twice and still nothing. Its SUPER FRUSTRATING.katelynnbaba wrote: ↑Fri Mar 08, 2019 10:37 pm
Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?
Saad02 wrote: ↑Tue Mar 05, 2019 3:45 pmI have just called to initiate the refund process. The lady I spoke to mentioned that it needs to be via email. The email she gave me was srsukvacs@homeoffice.gov.uk
I have sent an e-mail to the above address and got an automated e-mail. Let's see how long does the HO take to get the refund process rolling.
denseflies wrote: ↑Mon Jan 07, 2019 4:10 pmHello everyone!
I’ve been reading this thread since I started my visa application and would like to share my experience with all of you.
Tier 5 visa expiry: 20/12/18
Spouse visa application: 10/12/18
Appointment at Croydon: first day available only on 02/01/2019.
Biometrics on 02/01/19
Email to confirm my visa has been granted: 07/01/19
Super Priority service.
Well, I must say that uploading the files on Sopra Steria website was a struggle, as I had too many files (combined incomes) and also, I paid this extra service offered, document checking. The promise is to check if all mandatory documents are clear, uploaded and in the right category. I Labeled all of them with categories and numbers. Like: “finance: bank statements 1” so I wouldn’t lose myself and would be easy to identify in case I didn’t upload any. I received an email from the document checking service saying “no action required” as everything seemed fine. But as a good anxious person, I went there again and voilà: three files missing. I thought that maybe I was tired from the night before uploading many things, so I uploaded again. That happened MANY times before my appointment, with different files, and different times during the days. Once I got the the appointment, I told the lady there that this situation was happening and she asked me which documents were missing on the day before, so she scanned them again (although they were there already) once back home, just out of curiosity I checked again and three other different files were missing. I made a formal complaint on Sopra Steria website and ALSO uploaded a note for the caseworker, explaining briefly what was happening, along the email from the document checking. Then I decided not to look at it anymore and I must say that this week was really difficult for me. Received an email from the caseworker today at 9:31 saying that my visa has been granted.
I also would like to mention that all my anxiety had some reasons: I made a mistake on the application and wrote a letter saying that I made that mistake, and also mentioned on the cover letter; combined incomes in my case are also a struggle because I was a volunteer worker. As a volunteer worker, I had to live in the accommodation provided by the organisation till the end of my visa (even married). My visa expiry date And so many other small details were making me crazy.
If you have any questions, I’m happy to answer based on my experience. This forum was really helpful!
Keep the faith guys, keep your prayers that your result will come soon!
Hi Alldragon098 wrote: ↑Tue Jan 15, 2019 2:48 pm@Eagle123, You don't have to worry about that because on 7th of Jan 2019 when my documents were being uploaded the lady told me that the most important thing was passport which needed to be in Mandatory Doc Section and it didn't matter if optional documents were upload in different places. So from my experience you need not worry.Eagle123 wrote: ↑Tue Jan 15, 2019 2:13 pmHi All,
I am waiting for a response since 15th of December (Tier 2 to ILR). My lawyer just received another generic e-mail from the HO again regarding refund if they can't deliver in 24 hours. The same email I received 2 times before.
I can see that on Sopra Steria account I still have access all my uploads and can upload new ones. Maybe it is been answered before but does it mean that your application has not been look at yet if you still have an access?
Also, I am worried as I didn't upload the documents myself and everything was uploaded during my appointmnet. I can see that Sponsors/Employment section and Educational section are empty is it supposed to be like that when you apply for ILR via Tier 2. I provided the letter from my company regarding the my absence and my need for the role for a foreseeable future and also UK degree and not sure which sections they went under when being uploaded. Any advice would be highly appreciated.
And another thing I find funny is that even thought I uploaded all my document for some reason the case worker couldn't find my "Absence date and my MSc Degree" to support my English Requirement. However, my lawyer did email them back and this happened on the same day I applied for my Biometric
Hi there, I complained using the complaints email amongst various other methods including social media, they got back to me on Monday after receiving the complaints email last week. They apologised for the delay and said my app would be looked at as a priority and they would refund the super priority fee. I checked the right to work website yesterday and it seems to imply I have been granted ILR but I haven’t received any letter or email. I would recommend emailing the complaints email as the escalations didn’t seem to do much. All the best.rah10 wrote: ↑Tue Mar 12, 2019 10:13 pmHey there I applied on the 20/02/19 super priority and I am still waiting for my brp card. been calling UKVI so much they know my name. I got a call from HO on 27th Feb. telling me there was a glitch and I would get a refund and the card as soon as possible but it has been radio silence still, I also need to travel in may and escalated twice and still nothing. Its SUPER FRUSTRATING.katelynnbaba wrote: ↑Fri Mar 08, 2019 10:37 pm
Hi there, I enrolled on 21st Feb. Still have not heard a single word from them. Crazy as I need to travel on 7th April . They are just so slow and lazy. Did u escalate ?