lucinkalondon wrote:We applied over a month ago and still haven't received the COA from HO.
It seems that it may take up to two months.
Is there any chance we could complain somewhere at all?
You can complain indeed. The only option that has any success of changing the situation is SOLVIT, though.
You can also complain to the UKBA complaint unit, but they do not do anything with it, they only forward it to European casework. Expect a response in a few months
And you can ask you MP to contact the Home Office on your behalf. That may have some effect, but it also takes a bit, because so many people are involved. If this fails, you also ask your MP to forward the complaint to the Parliamentary Ombudsman.
But most of all, if you have any problems because of this, you should ask the Home Office for compensation. I am not sure it will be granted, but your legal position is pretty good.
Tom
