Cannot register account with UKVCAS

[Damo66]

I submitted my ILR application online on Thursday 19th September and after paying was forwarded to the UKVCAS website to register my account so I could book my appointment and upload my docs. However the registration process failed as when I pressed the ‘email access code’ I didn’t receive anything. After contacting UKVCAS said it was going to either to my Spam/junk folder. It wasn’t. Finally their IT prod support team sent me an access code but when I used this I got an ‘access code does not match the code sent in the email’ error. I have sent UKVCAS hourly complaints but as yet after 6 days I still have not been able to register. Anyone else had this experience?

[zimba]

You must continue to discuss this with UKVCAS support team. This is not relevant to this forum

[bizman]

You need to be persistent on getting solution with UKVAC, it’s quite strange. You are the first person that I have seen complain about that on this platform

[CULLINAN]

I submitted my ILR application online on Thursday 19th September and after paying was forwarded to the UKVCAS website to register my account so I could book my appointment and upload my docs. However the registration process failed as when I pressed the ‘email access code’ I didn’t receive anything. After contacting UKVCAS said it was going to either to my Spam/junk folder. It wasn’t. Finally their IT prod support team sent me an access code but when I used this I got an ‘access code does not match the code sent in the email’ error. I have sent UKVCAS hourly complaints but as yet after 6 days I still have not been able to register. Anyone else had this experience?

Are you sure you provided the correct email address?