Ancestry Visa- indefinite leave to remain

[Tinker83]

Hello, I was granted indefinite leave to remain 2 weeks ago, but I still have not received my biometrics visa card. I paid the full amount for 24 hour turn around. Three days ago I received £800 back into my account from some sort of government services not exactly sure but thinking I have been reimbursed for not getting the card within 24 hours.

I'm flying out to stuggart on Thursday, this is why I paid for 24 hour turn around.

Does anyone have a contact number to try and figure out what's going on with my visa? Or a email?

Do I have to be at home to receive and sign for the visa? Is there anyway I can know what day it will be delivered?

Do they deliver the cards on weekends?

[CR001]

The 24 hour service is for a decision to be made and not for the card to be deliver,which usually takes 7 to 10 working days.

Contact DX couriers to find out if they have a package for you.

There have also been some technical issues with cards, causing some delays.

Note also that the cards are not made by HO, they are produced in Wales by another gov agency