The email I recieved after asking for a complaint review.
13 August 2025
Dear Mr
Thank you for your further email correspondence of 11 August where you have raised a complaint regarding a delay with the conclusion of your Nationality application, submitted on 26 June 2023.
I am partially upholding your complaint.
I apologise for any inconvenience caused with the delay in concluding this application.
As previously notified by my colleagues, mandatory checks and enquires are part of your application, and these are still on-going. The case working team are aware that you have been in contact on several occasions regarding the delay, once these checks and enquiries are completed the application will be concluded.
Enquiries are not limited to criminal records or to a person’s activities within the United Kingdom. Nor is there a limit set out in nationality law on the time taken to carry out those enquiries. As part of the application process, the Home Office routinely conducts enquiries with other government departments and external agencies. The extent and length of time taken to complete these varies according to the particular circumstance of each application.
The progress of outstanding enquiries is regularly monitored with the agencies carrying out these enquiries on our behalf. It is only when we have the results of the enquiries that we can reach a decision on whether citizenship should be granted. We do not, ourselves, carry out these checks and we cannot, therefore, be sure how long they will take in each case.
www.gov.uk/apply-citizenship-indefinite ... ve-applied.
As you will note, it is also made clear on the website that, in some cases, these enquiries may take longer than average to complete. You will appreciate the need to be careful and thorough in such matters.
Visa processing times: applications inside the UK - GOV.UK
The time taken to consider an application can vary from case to case due to the various checks that must be carried out. It is not always appropriate to disclose the exact nature of the checks being conducted in the course of assessing applications.
I can confirm this application remains under consideration at this time and is in the final stage of assessment.
Our threshold for expediting is only considered in the most serious life-threatening circumstances. We normally only accept a request to expedite an application ahead of others in situations such as where a customer needs to travel to attend a close relatives funeral abroad, or to attend to a severely ill relative overseas who requires one-to-one care that cannot be provided by another individual. They are only granted in the most serious of cases.
If you do receive documentation that fits with our expedite guidelines, please forward this to
TPHResponse@homeoffice.gov.uk and include your name and Unique Application Number in the subject bar.
It is not the intention to cause any unnecessary delay and every endeavour is being made to make decisions at the earliest opportunity.
Please be assured you will be notified once a decision has been reached or if we require any further information, however we are unable to provide a timescale for a decision at the moment.
Thank you for your ongoing patience and I hope my response clarifies the position.
If there are aspects of your complaint you consider have not been addressed, please see information about our complaint review procedure:
www.gov.uk/government/organisations/uk- ... -procedure
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Yours sincerely