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Thank you so much for your reply, Jambo!Jambo wrote:The PO staff were wrong. They just provide a service. They are not the decision makers. IPS are. I suggest you call IPS on 0300 222 0000 and ask for advice from the nationality team. You can either try again with the PO or apply by post (without check&send).
Thank you a lot, Jambo, for all your help. I called the IPS again this morning and the woman I spoke to was very nice and confirmed what you told me and suggested the same as you did - sending the application without through check and send service. So this is sorted! Thank you again!Jambo wrote:I suggest you read this thread - Eligible for British citizenship?.