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We have the original VAT certificate now, but what we also need is a certification from HMRC that the returns have been made. Returns are made over the internet these days and HMRC sends an electronic receipt and acknowledgement but the Border Agency doesn’t accept electronic acknowledgements. The person responsible for VAT at our company phoned the HMRC helpline who told them that’s all they issue. I then phoned the helpline myself, got through to someone different who told me the process to get the originals. I sent this detailed process to our company together with how they should phrase their request and they did that a few weeks ago but HMRC can easily take a long time which is why I’ve also been trying for the certificate for Employers Liability and chased that up yesterday and am about to follow up again today.