BRP(RC) applications

apple2710 · Post by **apple2710** » Tue Oct 23, 2012 8:07 pm

I submitted biometrics on 05 October, now waiting for any response...

apple2710 · Post by **apple2710** » Fri Oct 26, 2012 10:57 am

Any updates?

talktohappiness · Post by **talktohappiness** » Fri Oct 26, 2012 11:57 am

I dont know if this is an update but I received an 'acknowledgment letter' from customer service. ....We aim to respond to 95% of complaints within 20 working days of the date your correspondence was received by us.

The UK Border Agency is totally committed to treating all complaints seriously....

This is the only contact I have had with UKBA since their letter telling me to go for a biometric at the post office. It seems as if everything relies on a 'working days'. In my entire life, I have never been in this position of absolutely no information.

talktohappiness · Post by **talktohappiness** » Mon Oct 29, 2012 6:46 pm

please any update?

sawera22 · Post by **sawera22** » Mon Oct 29, 2012 8:21 pm

i have complained on first week of october and recieved a same reply that they will respond within 20 working days ,let see what they answer?
i applied for my toc application in april biomatric done in may still no success.

talktohappiness · Post by **talktohappiness** » Wed Oct 31, 2012 6:58 pm

sawera22 wrote:i have complained on first week of october and recieved a same reply that they will respond within 20 working days ,let see what they answer?
i applied for my toc application in april biomatric done in may still no success.

Hi Sawera 22

You have done 15 working days now, have they replied to you yet?

apple2710 · Post by **apple2710** » Thu Nov 01, 2012 10:38 am

Please guys, does anyone know how to speed up the process?
I desperately want to attend a job interview where I have to prove my right to work in the UK and I still do not have my documents back...

sawera22 · Post by **sawera22** » Sat Nov 03, 2012 11:55 am

yes talktohappiness, i have recieved their letter today,and its standard letter that resolve the case as soon as possible.

nv1984 · Post by **nv1984** » Mon Nov 05, 2012 4:35 pm

[quote="GreatOsborne"]God is indeed faithful. He has never failed me and can never fail.

Date of Application: 31st July, 2012
Acknowlegement letter: Received 6th August, 2012
BRP emrolment letter: Received 7th August, 2012 (with mistake in surname)
Called Home office on 9th August notifying the mistake they made in BRP letter
Another BRP enrolment letter with correct surname: Received 18th August, 2012
Biometrics enrolled: 20th August, 2012
Passport and other documents recieved: 8th October, 2012
BRP received: 9th October, 2012

For all those still awaiting their documents. I understand all your anxieties and I pray that my God will intervene in your situations as he has done for me. It will only take your believeing and having faith in Him. I wish you all all the best and speedy processing in Jesus name! Amen.[/quote]

Excellent news,

but for me

8 weeks passed and still not heard from them after finger prints taken in September . just married in Sep , and I desperate need to BRP to go back to see my wife.

Can anyone share the UKBA contact info ?

I can not find it anywhere.
will contact UKBA regarding the matter first ,and then sent my local MP an email.

talktohappiness · Post by **talktohappiness** » Wed Nov 07, 2012 1:04 am

Thanks for the feedback sawera22

apple2710 I dont know if anyone can speed up the process but I can write what I have done.

and nv1984: Ok will list the contacts I am aware of below.

Steps I took.

Firstly, I called the (+44) 08706067766 number, selected option 4, then option 2 , it connects you to a call centre. For me it was a waste of precious time

2. Then I wrote to complain at their address: BRPdelivery@homeoffice.gsi.gov.uk . They told me they will contact me in 20 working days with feedback. The havent done that yet.

3. Then I called my MP to intervene. The case worker sent them a mail by post and then told me they will rreply in 20 working days. She finally emailed me today saying she will put their reply in the post.
You can find your MP by going to Parliament's Website:

http://findyourmp.parliament.uk/

Then go to the page for your MP on the same site, which will have their email address and post address. You can write to any MP at "MP's name, House of Commons, London, SW1A 0AA"

I will write this address tomorrow as I am sick and tired of waiting. ukbacustomercomplaints@homeoffice.gsi.gov.uk

My timeline is:
Date application posted: 13-08-12
Date acknowledgment of application received from UKBA: 16-08-12
Date of letter from UKBA for Biometrics Enrolment: 25-08-12 (it got to my door on 31st though!!)
Biometrics done: 31-08-12
Date of approval: ???
Date of return of passport and other documents: ???
Date BRP received: Waiting ???
Called UKBA :5th October no response, finally they said they cant do anything unless its gone for 6months
Called MP: 5th October
Email to MP: 5th October
MP mail to homeoffice: 12th October
Feedback from brp: 18th Oct (wait 20 working days)
Feedback from MP: Nov 7th, saying i should wait for the post.

Please update anybody

apple2710 · Post by **apple2710** » Wed Nov 07, 2012 3:27 pm

My MP wrote to UKBA in October and now received a response, they say that apologies for the time frame (now more than 3 calendar months since I posted application) and my case will be resolved as efficiently as possible.
But when- nobody knows.

apple2710 · Post by **apple2710** » Fri Nov 09, 2012 10:42 am

Talk to happiness, have you received a response from your MP?

Thanks

talktohappiness · Post by **talktohappiness** » Thu Nov 15, 2012 8:54 am

apple2710 wrote:Talk to happiness, have you received a response from your MP?

Thanks

Hi apple2710

My MP sent me a letter from UKBA saying my application is still 'active' and that they are attending to appllications in the order that they came in.

They also said that replacement BRP are treated just like new applications

I think I will ask for my passport as I didnt bargain for a 3month wait.

apple2710 · Post by **apple2710** » Thu Nov 15, 2012 12:45 pm

Thank you. Please can you update if you receive any news.

lolsotrue · Post by **lolsotrue** » Fri Nov 16, 2012 2:35 pm

My timeline is:
Date application posted: 07-08-12
Date of letter from UKBA for Biometrics Enrolment: 24-08-12
Biometrics done: 28-08-12
Date of approval: 15-11-12
Date of return of passport and other documents: 16-11-12
Date BRP received: Waiting ??? hopefully will get it after the weekend

Good luck to everyone with the applications! Don't forget to trust and have faith in Jesus.

talktohappiness · Post by **talktohappiness** » Sat Nov 17, 2012 9:01 pm

apple2710 wrote:Thank you. Please can you update if you receive any news.

Finally got my passport back. It came by special delivery and because I wasnt in, I had to wait for 48hours. Went to the post office and lo and behold my passport. I thank you GOD!!

I NEVER WANNA GO THROUGH THIS AGAIN

How are things with you? I hope good news?

Congrats lolsotrue, terrible waiting period!

talktohappiness · Post by **talktohappiness** » Sat Nov 17, 2012 9:15 pm

My timeline is:
Date application posted: 13-08-12
Date acknowledgement of application received from UKBA: 16-08-12
Date of letter from UKBA for Biometrics Enrolment: 25-08-12 (it got to my door on 31st though!!)
Biometrics done: 31-08-12
Called UKBA :5th October no response, finally they said they cant do anything unless its gone for 6months
Called MP: 5th October
Email to MP: 5th October
I wrote to BRP complaints: 5th October
MP mail to homeoffice: 12th October
Feedback from brp: 18th Oct (basically saying i should just wait 20 working days)
Feedback from MP: MP Caseworker Sent an email dated Nov 7th, saying they will send the response from UKBA by post. Got the letter by 13th Nov, where UKBA said that they are attending to applications in the order that they came in.
Passport and other documents received today: UKBA sent it by royal mail special delivery, dated 14th Nov.
BRP (RC): The UKBA letter said maybe 7-10working days

Thoughts: I think the MP's letter have an impact as they are forced to bring out your application to respond to the letter. Though I am very happy to receive my passport and therefore some form of control on my life but 14th August to 14th November is a long horrible wait

Will update when BRP comes in. I wish everyone the best of luck.

apple2710 · Post by **apple2710** » Sat Nov 17, 2012 10:11 pm

Talk to happiness, I am very glad for you. Congrats!!!

I do not have any news yet.

sawera22 · Post by **sawera22** » Sun Nov 18, 2012 1:04 pm

Congratsssss talktohappiness,
my update again biometric done in may still waiting ........

talktohappiness · Post by **talktohappiness** » Sun Nov 18, 2012 6:02 pm

Thanks apple2710 and sawera22

Sawera22 did you contact your MP at all?

Apple2710, I cant remember if our waiting period is the same but If your MP wrote to them (and you have a copy of their letter) and the UKBA replied (and you have a copy of their letter) then I think your passport is coming back sooner than later. I emphasise the copy of those letters as an evidence of action taken.

For me, my correspondence address is different from my residential address but in frustration I wrote to both MPs to intervene, my Labour party MP was very active, the case worker called and emailed me and always gave me feedback no matter how glum it may be while my Conservative Party MP couldnt even be bothered to pick up their phone when I called:roll:. It took 4 emails for them to bother to contact me and even then it was a stupid standard reply they gave me, the same information I got when I called the UKBA hotline. I only wrote the conservative MP when I felt all those working days were too long a wait.

My labour MP was more actively involved in my case.

Maybe this new week will bring luck to both of you and the rest of us.

sawera22 · Post by **sawera22** » Sun Nov 18, 2012 7:08 pm

yes i did make contact with my mp and ukba complaint section and got reply from both of them just a standard one .can,nt do anything except wait.
i am so worried now because my next flight date is coming in december.
as i have to cancel first flight date because of no response from ukba.

sawera22 · Post by **sawera22** » Sun Nov 18, 2012 7:09 pm

and by the way mine is TOC application.which one was yours?

askdash · Post by **askdash** » Mon Nov 19, 2012 11:52 am

hello all,

Does anyone have any idea of the current service levels for brp(rc) i.e. time from application to biometric and biometric to the card reaching us?

we need to plan a trip and any guidance will be greatly appreciated. we had our biometrics done for a replacement card in the 1st week of october and have heard nothing since then

also, do you guys think it is useful to call ukba to ask them about service levels? i am not sure how hard it is to reach them in the first place and also if they will be willing to share any information over the phone. Nonetheless, it would be beneficial if someone can be kind enough to share experiences calling ukba or even a contact number.

This forum has been greatly helpful and thanks a lot to the kind souls who have already shared much information.

askdash · Post by **askdash** » Mon Nov 19, 2012 12:10 pm

Just a quick piece of trivia, with over 200 posts and over 25k views this thread is easily one of the most visited threads currently. Just goes to show how helpless people are feeling about their application. Therefore, any form of guidance on current service levels would benefit one and all - please post if you have any info.

Many of us didn't vouch for a waiting period that would run into months. I emphathise with all of you and hope we receive our documents soon.

lolsotrue · Post by **lolsotrue** » Wed Nov 21, 2012 10:20 am

Update from me. Finally got my BRP!!!

Complete timeline:
Date application posted: 07-08-12
Date of letter from UKBA for Biometrics Enrolment: 24-08-12
Biometrics done: 28-08-12
Date of approval: 15-11-12
Date of return of passport and other documents: 16-11-12
Date BRP received: 20-11-12

Hopefully everyone will get their BRPs as soon as possible.

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