Bit disappointed

I have two kids. One of them is 10 months old and other 26 months old. We have contacted their health visitors and tried the GPs.
Both of them have refused to fill and provide references for the kids.
Health visitor declined over the phone and GP read the form and after reading the first line 'person should know the child PERSONALLY', he has declined.
The form says that one person should know the child in professional relationship.
Surely there will be more people like us. So How do you guys deal with such situation and what is best for us?
Thanks.