APPLICATION FOR EXTENDED FAMILY MEMBER OF AN EU NATIONAL RESIDENCE CARD

[atwale44]

I APPLIED FOR AN EEA EFM ON THE 24TH OF DECEMBER,2020. PAYMENT WAS DEDUCTED 04/01/2021.
I GOT AN EMAIL THAT ITS BEING CONSIDERED ON THE 10/01/2021. SINCE THEN, I HAVE NOT HEARD ANYTHING OR RECEIVE MY BIOMETRICS LETTER. IM REALLY BOTHERED BECAUSE I DON'T WANT TO MISS THE LETTER AND I DON'T KNOW IF IT HAS BEEN SENT AND ITS STUCK SOMEWHERE, I HEARD BIOMETRICS LETTER EXPIRES WITHIN 15 DAYS AND MY APPLICATION COULD BE VOID IF I DON'T DO IT IN TIME.
I HAVE SEEN TIMELINES OF PEOPLE THAT APPLIED AFTER ME AND THEY HAVE RECEIVED IT.WHAT CAN I DO?
IS THERE A NUMBER OR EMAIL TO CONTACT JUST TO VERIFY IF IT HAS BEEN SENT OR NOT.
THANKS