Biometric Registration: Change in the policy (1st Feb 2012)

[QuickSam]

Online services replace phone lines for postal biometric appointments and help with biometric residence permits

23 January 2012

As part of our strategy to move our services online, we are replacing our phone line for postal applicants in the UK who want to book appointments to enrol their biometric information.

From 1 February 2012, postal applicants will need to book these appointments online.

Before you can book an appointment online, you must register by creating a customer account on our 'Apply online' service. You will need a valid email address. You will then be sent password details, which will allow you to access your account and book your appointment. For more information, see our Booking an appointment (postal applications) page.

Also from 1 February, an email service will replace our biometric residence permit helplines (0300 123 2412 and 0300 123 4699). You will need to email:

BRPDelivery@homeoffice.gsi.gov.uk if there is an issue with the delivery of your biometric residence permit;

BRPError@homeoffice.gsi.gov.uk if there is an error on your biometric residence permit;

BRPLost@homeoffice.gsi.gov.uk to report the loss or theft of a biometric residence permit; and

employerBRPverification@ukba.gsi.gov.uk if you are an employer or sponsor and you want to confirm that a biometric residence permit is valid.

If you do not have email access, you will be able to send your enquiries by Freepost to:

Freepost RRYX-GLYU-GXHZ
Returns Unit
PO Box 163
Bristol
BS20 1AB

[QuickSam]

Just wanted to share this update.

**Just ensure that you don't bombard this mail address with too many queries as this would in turn mean that the response might get because of the numnber of queries received by UKBA.

***This is applicable only to postal applications