Hello
someone also reported unreasonable request for documentation in support of the EEA1 based on self-employment. In essence, one needs to provide evidence of self-employment, like tax returns, NIC papers, payslips, invoices/receipts, premise leases and ye, the going bitch of the UKBA staff- accountant letter.
It is not a secret of the linear approach taken by the UKBA employees. However, even in cases of a complication far from Fermat theorem complexity, a binary approach rambles and the use of an escape button of documents return is triggered.
In my case I argued that section 6 of the form, as well as backing guidelines are rather simple to be grasped by O-level successful's.
point 6-4 requires at least on of the three documents - invoices/receipts, accountant letter or business bank statement. The first of the three (in multiple copies, several receipts and invoices and payment slips were provided).
furthermore
point 6.5 - additionally, a lease on business premises, IR self-assessment form or evidence of NINO contributions are to be submitted. I have provided the second and the last.
The copy and paste exercise in a refusal letter (they are careful to word this to make it appear as this is not a refusal letter), an non-signing UKBA associate requests evidence of ALL of the aforementioned documents. I then argue that this is not required and secondly, not all self-employed applicants can provide ALL of the aforementioned (what if I provide services - there are no business premises; what if I do my own accounts, etc).
I raised a complaint with North-West customer care service. This has been pending for 3 weeks out of "a response to be issued within 20 working days" and I am frustrated.
I know there is a tool to claim financial damages for the provision of poor customer service by the UKBA. Can you please advise? Equally, what are the other complaint routes? Thank you
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