Lisa2018 wrote: ↑Wed Oct 24, 2018 4:20 pm
Hey guys any good news !
hi Lisa i received reply from home office on 22 Oct , i made complaint and read below
22 October 2018
Dear Mr -------
Thank you for your email correspondence of 7 September where you have raised a complaint about the delay in considering your further submissions, which were made on --- August 2017, as this delay is having an adverse affect on your health.
Although I can understand your frustration in the delay in making a decision, it may be helpful if I explained that there is currently no service standard on the consideration of further submissions.
However, we will aim to consider your further submissions within the next five months.
I am unable to uphold your complaint.
I hope this answers your concerns and thank you for bringing this matter to our attention.
I believe I have addressed all the points you have raised. However if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this letter by writing to us at:
complaintsreview@homeoffice.gov.uk.
Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response.
Or you can write to us at:
UKVI Complaints Allocation Hub
Lunar House
40 Wellesley Road
Croydon CR9 2BY