BRP not Received

[MKC]

I have received mail from home office on 11th Nov mentioning that your visa application has been successful and you will receive BRP within 7 working days. It's been 17 days and the BRP card is not received yet. Even no response to my query on https://www.biometric-residence-permit. ... r-received

My first query was on the 24th of October. I received a response from the BRP team on the 20th of November. So it roughly takes 1 month to receive a response which will probably be "your case is forwarded to the caseworker".

[srsw]

Hi all,

Congrats on those getting your BRP card, it must be such a relief.

Could I please know if you were required to show an ID to collect the BRP card from the courier? Or did they just leave it in the letter box?

Thanks,

Yaya

Hey Yaya, did you ever get response to your question? I was searching for same answer & you asked twice this question but didn't see anyone answer.

[ankooo]

Hi, I want to let people here know that after 2 months of horrible wait, my card is delivered. I want to encourage people that it will be there in the end. Home office unfortunately sent it to a wrong address and it is now lost, so I need to reapply again, which is another nightmare, but the point I want to deliver across is it is there somewhere on the system for people still waiting. I will have to start another cycle of this, but this thread has been really helpful. Thanks everyone

[MKC]

Hi, I want to let people here know that after 2 months of horrible wait, my card is delivered. I want to encourage people that it will be there in the end. Home office unfortunately sent it to a wrong address and it is now lost, so I need to reapply again, which is another nightmare, but the point I want to deliver across is it is there somewhere on the system for people still waiting. I will have to start another cycle of this, but this thread has been really helpful. Thanks everyone

Hi, could you explain the timeline a bit more? My timeline is similar to yours.

Did you receive the BRP now? Why do you need to reapply if you have received it?

Thanks

[GeeBee86]

I got my decision that my visa is approved on 24th Nov and today (1st Dec) early morning I got my BRP card delivered at my home.

[shoaibrehman]

I got my decision that my visa is approved on 24th Nov and today (1st Dec) early morning I got my BRP card delivered at my home.

Did you receive any email notification about your BRP to confirm if it was on its way? Were you given any tracking information?

[GeeBee86]

Did you receive any email notification about your BRP to confirm if it was on its way? Were you given any tracking information?

Yes I got an email couple of days ago with Fedex tracking number and link.

[soly20]

Hi everyone,

I applied as Sole representative of an overseas business. I got the approval letter and the Vignette on my passport on the 10th of October. I landed with my family on the 5th of November. I quarantined for the 2 weeks then went to post office, no BRPs. They told me there are some delays. I went again last week, nothing again. I wrote to https://www.gov.uk/biometric-residence-permits/collect and last Thursday, no reply yet, only an automated message saying reply in 5 business days.

I have to travel in January and I can't without the BRP! Is this a trend these days? Its going to be 2 months from the letter soon!

[MKC]

Hi everyone,

I applied as Sole representative of an overseas business. I got the approval letter and the Vignette on my passport on the 10th of October. I landed with my family on the 5th of November. I quarantined for the 2 weeks then went to post office, no BRPs. They told me there are some delays. I went again last week, nothing again. I wrote to https://www.gov.uk/biometric-residence-permits/collect and last Thursday, no reply yet, only an automated message saying reply in 5 business days.

I have to travel in January and I can't without the BRP! Is this a trend these days? Its going to be 2 months from the letter soon!

I received approval letter on the 10th of October as well!

I have been chasing since the 24th of October. I have sent emails to BRP team, complaints team, UKVISETM. The only response was 1.5 weeks ago saying the enquiry is forwarded to caseworker. No more news...

Good luck! Hope you will get yours soon though as you have to travel.

[soly20]

Hi everyone,

I applied as Sole representative of an overseas business. I got the approval letter and the Vignette on my passport on the 10th of October. I landed with my family on the 5th of November. I quarantined for the 2 weeks then went to post office, no BRPs. They told me there are some delays. I went again last week, nothing again. I wrote to https://www.gov.uk/biometric-residence-permits/collect and last Thursday, no reply yet, only an automated message saying reply in 5 business days.

I have to travel in January and I can't without the BRP! Is this a trend these days? Its going to be 2 months from the letter soon!

I received approval letter on the 10th of October as well!

I have been chasing since the 24th of October. I have sent emails to BRP team, complaints team, UKVISETM. The only response was 1.5 weeks ago saying the enquiry is forwarded to caseworker. No more news...

Good luck! Hope you will get yours soon though as you have to travel.

Oh wow, so it's not just me! By the way, my visa vignette on my passport is valid till the 31st of January 2021, with multiple entry! Does anyone know if i can travel using the valid vignette before getting my BRP?

[Arpitha]

Hello

I filled the brp not arrived link on Nov 11th.

I got a reply saying that I need to wait 20 working days to receive a reply instead of 5 working days. Am I the only one who go 20 days instead of 5 days.

I wrote an email to complaints@homeoffice.gov.uk. however there is no response from them yet. Please send me any other email address where I can escalate the issue.

Regards
Arpiths

[covidsingh]

Visa approved on 3rd September

Reported various times since that BRP not arrived

Got a email saying technical issues

Madness

[Arpitha]

Visa approved on 3rd September

Reported various times since that BRP not arrived

Got a email saying technical issues

Madness

When did you get reply?

[Arpitha]

Hi guys,

Finally! I am so tearful right now.

My husband’s BRP card arrived this morning (it was sent to our Solicitor)

After so many weeks of waiting, stress and emailing every HO department, contacting two local MPs, this issue is resolved.

All I will say to anyone still waiting is that I think they are now really trying to clear the back log.

I am unsure if contacting the local MP helped or if it was our turn anyway. The card was printed on 4th November, we got a call last Friday from the complaints team saying it was on it’s way!!

The solicitor sent us a picture and thankfully, there are no errors on the card.

Thank you everyone on this forum who helped us all the way from applying for the spouse visa through to now.

I will continue to post on here and try and help/guide people where I can.

If anyone needs any information, please let me know

How long it took for you to get BRP?

[MKC]

Hello

I filled the brp not arrived link on Nov 11th.

I got a reply saying that I need to wait 20 working days to receive a reply instead of 5 working days. Am I the only one who go 20 days instead of 5 days.

I wrote an email to complaints@homeoffice.gov.uk. however there is no response from them yet. Please send me any other email address where I can escalate the issue.

Regards
Arpiths

They changed it to 20 working days for everyone. I received the same automated response in November.

[MKC]

Visa approved on 3rd September

Reported various times since that BRP not arrived

Got a email saying technical issues

Madness

Are you still waiting for your BRP?

Could you please share your timeline/ how many times you contacted Home Office/BRP team?

[MKC]

Hi everyone,

I applied as Sole representative of an overseas business. I got the approval letter and the Vignette on my passport on the 10th of October. I landed with my family on the 5th of November. I quarantined for the 2 weeks then went to post office, no BRPs. They told me there are some delays. I went again last week, nothing again. I wrote to https://www.gov.uk/biometric-residence-permits/collect and last Thursday, no reply yet, only an automated message saying reply in 5 business days.

I have to travel in January and I can't without the BRP! Is this a trend these days? Its going to be 2 months from the letter soon!

I received approval letter on the 10th of October as well!

I have been chasing since the 24th of October. I have sent emails to BRP team, complaints team, UKVISETM. The only response was 1.5 weeks ago saying the enquiry is forwarded to caseworker. No more news...

Good luck! Hope you will get yours soon though as you have to travel.

Oh wow, so it's not just me! By the way, my visa vignette on my passport is valid till the 31st of January 2021, with multiple entry! Does anyone know if i can travel using the valid vignette before getting my BRP?

I would ask this as a separate topic in the forum.

I received a response today that the issue is now resolved and I should receive my BRP by next week.

Hope you will receive yours soon, too!

Regards

[soly20]

Hi everyone,

I applied as Sole representative of an overseas business. I got the approval letter and the Vignette on my passport on the 10th of October. I landed with my family on the 5th of November. I quarantined for the 2 weeks then went to post office, no BRPs. They told me there are some delays. I went again last week, nothing again. I wrote to https://www.gov.uk/biometric-residence-permits/collect and last Thursday, no reply yet, only an automated message saying reply in 5 business days.

I have to travel in January and I can't without the BRP! Is this a trend these days? Its going to be 2 months from the letter soon!

I received approval letter on the 10th of October as well!

I have been chasing since the 24th of October. I have sent emails to BRP team, complaints team, UKVISETM. The only response was 1.5 weeks ago saying the enquiry is forwarded to caseworker. No more news...

Good luck! Hope you will get yours soon though as you have to travel.

Oh wow, so it's not just me! By the way, my visa vignette on my passport is valid till the 31st of January 2021, with multiple entry! Does anyone know if i can travel using the valid vignette before getting my BRP?

I would ask this as a separate topic in the forum.

I received a response today that the issue is now resolved and I should receive my BRP by next week.

Hope you will receive yours soon, too!

Regards

Congrats and thank you, hope so too!

[Natsue2020]

Hi all
I applied for a replacement BRP, tier 2, it’s been almost 9 weeks now, about 1 month ago, after complaining they mentioned that they did not have my return of the IDV but I confirmed submitted... since then I complained again last week and no single feedback....
Any advice would be appreciated
Rgds
Nathalie

[Arpitha]

Hi all
I applied for a replacement BRP, tier 2, it’s been almost 9 weeks now, about 1 month ago, after complaining they mentioned that they did not have my return of the IDV but I confirmed submitted... since then I complained again last week and no single feedback....
Any advice would be appreciated
Rgds
Nathalie

What is the purpose of your replacement? Even mine is a replacement BRP for home office mistake?

[Natsue2020]

Previous one was lost

[MeMe04]

Hi I did got the confirmation email on 11th sep and now onwards still waiting for my BRP I dnt know what to do already booked ticket thought card may b come in 7 to 10 working days but not its almost a month now did send the enquiry 3,4 times they'd said they will contact with in 5 days but no one contact me is anyone else having same issues
Regard

hello, My Brp card also is delayed for more than 2 months. any update regarding your status?

[MeMe04]

Hello

I filled the brp not arrived link on Nov 11th.

I got a reply saying that I need to wait 20 working days to receive a reply instead of 5 working days. Am I the only one who go 20 days instead of 5 days.

I wrote an email to complaints@homeoffice.gov.uk. however there is no response from them yet. Please send me any other email address where I can escalate the issue.

Regards
Arpiths

Hi
I am also facing same issue. I issued the complain on 7th Nov. Got same reply and no response whatsoever till now.

[MeMe04]

Hi all,

Here is my BRP timeline:

Decision recieved on 23rd September 2020 (SET (M))
BRP status: Awaiting

The status of escalation below:
1. 07.10.2020 – raised this matter via www.gov.uk/brp
2. 12.10.2020 - raised this matter via www.gov.uk/brp
3. 13.10.2020 – letter was sent to BRP Deliveries & Collections, P.O Box 195, Bristol, BS20 1BT.
4. 26.10.2020 – raised this matter via www.gov.uk/brp
5. 26.10.2020 – letter was sent to BRP Deliveries & Collections, P.O Box 195, Bristol, BS20 1BT.
6. 26.10.2020 - Email received from BRP Team stating that the BRP team came back to me and told me to take it up with my caseworker.
7. 26.10.2020 – Emailed sent to the caseworker at UKVISETM@homeoffice.gov.uk FAO to the caseworker who sent me the approval letter and BRP delivery instructions letter.
8. 07.11.2020 – Raised this matter again via www.gov.uk/brp
9. 07.11.2020 – Sent another email to the caseworker at UKVISETM@homeoffice.gov.uk FAO to the caseworker who sent me the approval letter and BRP delivery instructions letter.
10. 08.11.2020 – Raised an online complaint with the UKVI directly via https://www.ukvi-complaints.homeoffice.gov.uk/reason
11. 08.11.2020 – Raised this matter with my MP – The MP did not respond.
12. 09.11.2020 – Finally, the caseworker replied to me stating that the card will be delivered in the next few weeks.

I'm not sure how much it helped, but with each communication I itemised by attempts in this way and sent it to them, to show the many attempts I was making.

I am in the same situation like you. Got my decision letter on 06th Oct 2020. have not received BRP till today.

Tried calling them thrice, raised online complaints, nothing seems to help.

I dont have the caseworker email to directly contact them. Do you think that sending a letter to BRP Deliveries & Collections will help?? I dont understand what more to do!! Please help

Sorry to hear that you are in the same situation. It is really stressful. Thankfully, I finally recieved my BRP on the 13th November after an apology email from the case worker.
I would suggest to write a letter to the BRP team (itemising the attempts made to get an update on it as above ) and systematically report it not delivered on the www.gov.uk/brp, I would suggest after every 5 working days. Also, do write to your MP to raise this matter with UKVI.
Hope this helps.

Thank you.
I will try writing to the BRP team a letter. Also my decision letter was not sent via some caseworker. I dont understand why some people received it via Caseworker and others from Home Office

[MeMe04]

Hi everyone,

I applied as Sole representative of an overseas business. I got the approval letter and the Vignette on my passport on the 10th of October. I landed with my family on the 5th of November. I quarantined for the 2 weeks then went to post office, no BRPs. They told me there are some delays. I went again last week, nothing again. I wrote to https://www.gov.uk/biometric-residence-permits/collect and last Thursday, no reply yet, only an automated message saying reply in 5 business days.

I have to travel in January and I can't without the BRP! Is this a trend these days? Its going to be 2 months from the letter soon!

I received approval letter on the 10th of October as well!

I have been chasing since the 24th of October. I have sent emails to BRP team, complaints team, UKVISETM. The only response was 1.5 weeks ago saying the enquiry is forwarded to caseworker. No more news...

Good luck! Hope you will get yours soon though as you have to travel.

I have received decision letter on 06th October and since last week of october chasing for BRP card. There is no response from BRP team. I alsohave sent emails to BRP team, complaints team, UKVISETM but not a single response. I am really getting worried. What should I do?